Migrant Help - Asylum Help

Migrant Help is a charity in the UK that supports asylum seekers and refugees. They provide essential services to individuals who have fled their home countries due to fear of persecution or danger. Their aim is to help these people rebuild their lives in safety.

Asylum Help deliver the Home Office's AIRE contract, via their helpline, to provide advice to asylum seekers on asylum support applications and issues with their asylum support accommodation or payments.

We can advise you in your language on issues such as:

How to claim asylum

Navigating the asylum process

Applying for asylum support including accommodation

Notifying the Home Office if your circumstances change

Finding legal representation

Accessing healthcare

Support during the post-decision period - read about the support available after positive decision here, and negative decision here

Other asylum and post-asylum claim related matters

We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information. 

Please note that we are able to give advice on rights and entitlements but we are not able to provide legal advice or legal representation. If we cannot help, we will provide you with a list of qualified legal representatives.

You should also contact us regarding:

Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.

Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.

Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.

How to access

24/7 support through our helpline and webchat on our website.

If you are a third party organisation and wish to contact Migrant Help on behalf of an asylum seeker, please include a signed consent form. Include your details as well, in case we need to contact you for further information. 

Please note that queries relating to eligibility, change of circumstances or outstanding applications for support will require support from our Eligibility Advice and Guidance Line (EAGL), which operates Monday-Friday 8am-8pm.