Migrant Help

Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

We can advise you in your language on issues such as:

• How to claim asylum

• Navigating the asylum process

• Applying for asylum support including accommodation

• Notifying the Home Office if your circumstances change

• Finding legal representation

• Accessing healthcare

• Support during the post-decision period - read about the support available after positive decision here, and negative decision here

• Other asylum and post-asylum claim related matters

• We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information. 


You should also contact us regarding:

• Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.

• Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.

• Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.

How to access:

24/7 support through our helpline and webchat on our website.

If you are a third party organisation and wish to contact Migrant Help on behalf of an asylum seeker, please include a signed consent form. Include your details as well, in case we need to contact you for further information. 

Please note that queries relating to eligibility, change of circumstances or outstanding applications for support will require support from our Eligibility Advice and Guidance Line (EAGL), which operates Monday-Friday 8am-8pm.

Migrant Help is one of the leading providers of specialist support and accommodation services for adult victims in the UK. We have dedicated casework teams assisting victims in Scotland, Northern Ireland and England.

Services include:

• Providing safe accommodation

• Facilitating access to health services and counselling

• Emotional wellbeing

• Providing financial and practical assistance

• Assistance with accessing compensation

• Liaising with law enforcement

• Re-connecting with family

• Assistance with acquiring new identification documents

• Integration into the community or a safe and supported repatriation if requested

How to access:

If you suspect that you or someone you have come across may be an adult victim of modern slavery and in need of help, please contact The Salvation Army’s confidential and anonymous referral helpline on 0800 808 3733 – available 365 days a year, 24/7 with interpretation services where needed.

If you or someone you know is a potential victim of exploitation, please email nrm@migranthelpuk.org for further information.