Find Services

MAES has classes from Pre-entry to Level 1 in various locations across the city. The adult learning centres with ESOL courses include Abraham Moss Adult Learning Centre.

There is an opportunity to get qualifications on some courses. Courses are either two or three sessions per week

How to access:

There are lots of different ESOL courses in Manchester. To join any of them you need to do an assessment with the Manchester ESOL Advice Service.

To apply for an ESOL course, please complete this form: https://www.smartsurvey.co.uk/s/Apply_for_ESOL_Manchester_24_25/

We will use the details you've provided to contact you about an assessment for an ESOL course in Manchester

Active Through Football (ATF) is a Sport England & Football Foundation funded project, that is centred around providing physical activity opportunities for individuals who have previously faced barriers. We provide multiple activities including football, boxercise and yoga.

How to access

To enquire email enquiries@oact.org.uk

We offer free English classes from Pre-Entry up to Level 1 for speakers of other languages, wanting to learn English.

ADAB can help you learn how to speak, listen, read and write in English for a job, dealing with your children’s school or understanding your doctor. 

Courses start at various times throughout the year round and are ideal for beginners or anyone who wants to improve English skills.  They have been designed to allow learners to study around your current work and life commitments and learn at a pace that suits them.

How to access:

For more information, please call us between 9am and 5pm from Monday to Friday.

We support for lesbian, gay, bisexual, transgender intersexual and queer (LGBTIQ) people of African heritage, the wider Black Asian Minority Ethnic groups and asylum seekers and refugees.

Services offered:

• Signposting to immigration advice and other mainstream services.
• Organise social events and activities.
• Free counselling.
• Support LGBTIQ people seeking asylum with no recourse to public fund by subsidising transport fares and other costs such as food.
• Support destitute members with weekly subsistence.
• Offer hot meals for members.
• Offer moral and practical supports to people in detention centres.
• Offer moral support and evidence in court. Offer buddy support for members to sign at immigration reporting centres.
• Provide support through referrals to solicitors, housing and medical services.
• Monthly group meetings

How to access:

Need to be referred and registered with them as a service user first in order to access their support using this online form - https://africanrainbowfamily.org/forms/

Natives of the World supports women to have happy, healthy and creative lives, where they feel valued for the contribution they make.

We work with women who have experienced persecution, trauma and inequalities to develop their confidence and increase their skills. Many of the women we work with are navigating the asylum system.

Services for adults:

• Healthy Lives: Whether it's shimmying and shaking or walking and talking our projects support healthy hearts and happy lives.

• Creative Culture: We use creativity to support women to make friends, have fun and improve access to frontline services.

• We Learn: The Afrocats Support Hub upskills women so they can be included and start on the pathway to employment.

• Volunteer: Our volunteering opportunities help women to add vital experience to their CVs and broaden their horizons.

How to access:

If you would like to join our programme, or would like to make a referral we'd love to hear from you. Please fill in our enquiry form and we'll get back to you as soon as possible: https://www.afrocats.org.uk/join-our-sessions

Youth of the World supports young people to broaden their horizons, develop their skills and importantly have lots of fun.

We work with children and young people aged 5 to 18. They might be living in temporary accommodation, seeking sanctuary in the UK or experiencing barriers because of their economic status.

Services for young people:

• Creative Expression: Whether it's mark-making or hip-shaking, our Saturday sessions are full of creative energy and fun.

• We Lead: Projects to level up leadership skills, develop confidence and empower young people to be leaders in their communities.

• Explore with Afrocats: Cultural visits and inspiring experiences for young people in venues across Greater Manchester.

• Volunteer: Volunteering opportunities to boost CVs, develop new skills and meet new people.

How to access:

If you would like to join our programme, or would like to make a referral we'd love to hear from you. Please fill in our enquiry form and we'll get back to you as soon as possible: https://www.afrocats.org.uk/join-our-sessions

AFRUCA’s Child Protection and Family Support Service is a paid referral service working with parents at different stages of the child protection system. These include early intervention and care proceedings. This service enables us meet the demand for specialist cultural and country specific input into child protection cases involving children and families from Black and Minority Ethnic backgrounds.

This is a national service with referrals from local authority children’s services across England. Our team of social workers liaise with others to conduct child protection assessments and provide intensive one-to-one support for families in crisis to enable them strengthen their parenting capacities and improve protection and safety for children in the family settings.

AFRUCA runs weekly Community Child Safeguarding Webinars delivered by our trained volunteer Children’s Champions. These webinars cover a range of child protection topics and provide a forum for group learning, exchanges and networking for parents. Sessions are delivered via Facebook and ZOOM.

How to access:

Referral only. You can find referral forms for different services here: https://afruca.org/services

Email your referral form to socialworker@afruca.org

Whether you'd like to practise your English, find a community of friends, or chat about important questions in life and faith, this is the place to be. We offer free English classes for all levels.

We have a range of classes, including English grammar for beginners, learning English through stories, and English conversation classes.

Downstairs, there is a bookshop where you can find books in many languages, including English, Arabic, Farsi, Urdu, and many others.

How to access:

Feel free to drop in, to access ESOL classes please email hello@alexandrialibrary.co.uk

All in One Learning Centre helps and supports people in the community with regard to education, employment, and overall well-being.

Free Courses

Services include:

We have courses at all levels in ESOL for Work for learners who are actively seeking a job, and in Everyday English.

• Improve your speaking, listening, and writing skills in English.
• Gain qualifications in English, Math and ICT.
• Learn about life and work in England.
• Classes are held with a maximum of 12 students.
• Weekdays from 15 to 20 hours per week

How to access:

Book a course via this online registration form: https://allinonelearningcentre.co.uk/booking-form

The fund provides 5 scholarships for people seeking sanctuary in Manchester.

The scholarship is £50000

Each scholarship:

• Includes a designated member of staff to provide support, guidance and opportunities throughout your studies

• Covers the full cost of the tuition fees for a maximum of the normal duration of the undergraduate programme for which the applicant has been admitted, until such time as they are awarded a status that entitles them to access student finance

• Provides £5,000 per year towards living cost expenses

• Provides a free place in one of our Halls of Residence for scholarship students who wish to stay in University accommodation

To apply for one of these scholarships, you must:

• Have applied to the University of Manchester for a place on a course (you don’t need to have received a course offer in order to submit your application, but we will look at which applicants have been made an offer when shortlisting for the scholarship interviews)

• Be unable to access mainstream funding (e.g. student finance loan)

How to access:

Applications for 2025 entry have now closed. Please email us for more information

As the go-to experts in asylum support law, we build expertise amongst other organisations helping destitute asylum seekers to apply for support.

Services include:

• ASAP guide to asylum support appeals

• Searchable resource library: Here you can find a fully searchable library of ASAP resources on asylum support and asylum support appeals.

Training:

We provide monthly webinars, face to face training and e-learning for community organisations, advice agencies and legal practitioners, helping them understand and apply this complex area of law.

Advice Line:

ASAP is the only agency in the UK which specialises in asylum support appeals about Home Office housing and financial support. Our second-tier Advice Line enables other advisers to access our expertise directly and receive legal advice for their clients.

020 3716 0283 (Mondays, Wednesdays and Fridays, 2pm-4pm).

How to access:

To view the Training Calendar please follow this link: https://www.asaproject.org/training/upcoming-training

To view the ASAP Guides please follow this link: https://www.asaproject.org/guides

To view the Searchable Resource Library please follow this link: https://www.asaproject.org/resources/library

The Asylum Seeker Mental Health Consultation service can help diagnose and help the service users understand their condition and signpost to the appropriate services for treatment and support. The service also assists with planning for the future, offering emotional and practical support often in difficult circumstances.

The service also provide information on NHS services and assist patients to access health care, helps to solve problems offering practical support with form completion, housing application, and bus pass application, registration with GP, dentist or schools. They assist young adults to apply for college, offering support and encouragement with integration and activities.

How to access:

Refer via phone or email. Accepts referrals from Salford GP, crisis teams, A & E liaison, primary care psychology, Salford Royal Hospital and self-referrals from service users who are resident in the Salford area who have not yet secured a local GP service and need assistance to do so.'

ATM Training is a UK-based training provider that offers a range of courses aimed at improving skills for individuals and businesses. They focus on various areas, including health and safety, first aid, and personal development.

Their services include training programmes for employees to ensure they meet industry standards. For example, they provide first aid courses that teach essential life-saving skills and health and safety training to help workplaces stay compliant with regulations.

They also offer customer service training, which helps staff improve their communication and service skills.

How to access:

Referrals by phone or email (0161 224 5367 or 07399 127128 / info@atm-training.co.uk)

Back on Track is a leading specialist provider of community learning and holistic support to adults experiencing multiple disadvantage.

This could be managing problematic drug/alcohol use, living a crime-free life, improving mental health and wellbeing, or finding a stable home.

Our learning centre in central Manchester offers a range of support and learning opportunities including employability, functional skills, creative activities, citizenship, life skills, and health & wellbeing.

One to one progression sessions help identify next steps and we have years of experience supporting people with convictions.

How to access:

Come along to welcome session on Tuesday afternoons at 1.30pm (OR) call one of our team and make an appointment

Managed by local residents and representatives of local organisations BMCA Ltd community centre is located on the Merseybank Estate within the Chorlton Park ward of Manchester.

Work Club Offer and days: 

• Job club Wednesday 1pm to 4pm
• Digital classes Monday 10am to 12 noon and Thursday 1pm to 3pm
• Employment support – by appointment
• English conversation class – Tuesday 10am to 12pm
• Different course – by appointment

Volunteer opportunities within the centre

How to access:

Please call for more information

Homeless Day Centre

The day centre offers lots of different services including:

• Rough sleepers breakfast

• Support sessions including (drug and alcohol support, mental health and NHS drop-in)

• Volunteering

• Music

• Prayer

• Digital skills

• Clothes and food also available

See full timetable here https://www.barnabus.org/drop-in-timetable

How to access:

Case Workers available at 61 Bloom Street, 9:30am- 12pm

Preferably by pre-booked appointment

Support with accommodation, applying for ID, bank accounts, benefits, foodbank, referrals and more

Call the centre to book a session

Our Emergency Essentials programme supports individual children and young people living with severe poverty. The programme provides items that meet children’s most basic needs such as a bed to sleep in, a cooker to give them a hot meal, clothing (in a crisis) and other items and services that are critical to children’s wellbeing. The programme is now being delivered by Family Fund Business services on our behalf.

How to access:

It is a referrer only programme and applications can only be made by registered referrers. Phoneline for referring agencies open between 9.30am and 3.00pm on Monday to Friday (01904 550011)

Organisations can register via the website: https://www.familyfundservices.co.uk/emergency-essentials/

We’re managed by Wythenshawe Community Housing Group and are proud to bring together local communities, businesses and partners at the centre to provide opportunities for people from all age groups to socialise, learn, and stay healthy.

Services include:

English and Maths from absolute beginners to Level 2.

Gain job skills, help your children with their homework, gain confidence with everyday Maths and English

Free, friendly and fun!

How to access:

Drop-in

The youth hub is open for all young people aged 10 – 16

Free of charge

There are various activities on offer including a mix of games, sports, arts and crafts, social action projects and much more! Offering a safe place to be with a lively and fun atmosphere for young people.

How to access:

For more information, call or email us

Be Well is for anyone who who is registered with a Manchester GP.

Be Well is here to help you find a way to live and feel well whatever twists and turns life brings. We can even help you get on top of work, family and money worries.

Support Services Include:

• Physical health- Accessing weight management groups, increasing exercise or movement, understanding current eating habits and healthy swaps, physical activity, referral to PARS

• Mental Health and Wellbeing- Confidence building, improving motivation, talking therapies and self-help referrals, managing worries and negative thinking

• Staying in Work- In work access to physio, HR advice and mental health and wellbeing coaching

• Finding Paid Work, Training or Volunteering- Support to help you find your next opportunity, including advice with job search, CV’s, application forms and interviews techniques

How to access:

For more information, just call us on 0161 470 7120

Learn Well offers courses on everything from CV writing, interview techniques, to mindfulness and parenting skills, resilience to eating well, both online and in the community.

Our free courses are open to anyone who wants to learn and improve their wellbeing.

How to access:

Please contact us through our website for more information: https://www.thebiglifegroup.com/service/learn-well/

Therapy at NHS Stockport Talking Therapies involves talking to a trained professional about your thoughts, feelings and behaviour. Therapy can be provided one-to-one, in a group, over the phone, via video call or online. Depending on the type of therapy you access, we will see you for up to 6 sessions and each session runs for 30 or 60 minutes.

We offer a wide range of therapies recommended by the National Institute for Health & Care Excellence (NICE), which use Cognitive Behavioural Therapy.

How to access

Give us a call, speak to your GP, or fill in our online referral form. https://www.thebiglifegroup.com/referral-decision/?sid=539'

Boaz shared houses are for people who have been refused asylum or people recently granted refugee status. These houses are single sex and are allocated for men or women (unfortunately, we cannot usually accommodate family groups).

Our accommodation and support is available for up to twelve months. Our team of support workers meet regularly with people to offer holistic support and encouragement.

Many of the people we support are unfamiliar with navigating systems and culture here in the UK, may not speak English as a first language and may lack social networks and experience which many of us rely on.

How to access:

Referral only via our website: https://www.boaztrust.org.uk/pages/10-make-a-referral

No drop-in available

Boaz shared houses are for people who have been refused asylum or people recently granted refugee status.

These houses are single sex and are allocated for men or women (unfortunately, we cannot usually accommodate family groups).

Our accommodation and support is available for up to twelve months. Our team of support workers meet regularly with people to offer holistic support and encouragement.

Many of the people we support are unfamiliar with navigating systems and culture here in the UK, may not speak English as a first language and may lack social networks and experience which many of us rely on.

How to access:

Referral only via our website

No drop-in available

Floating Support refers to our work with people not currently living in Boaz houses. This support is for people living in unstable accommodation who are at risk of destitution, or those who are already experiencing homelessness because of their immigration status.

RESS stands for Restricted Eligibility Support Service. Boaz currently delivers floating support as part of RESS, in partnership with the Booth Centre, and GMIAU (Greater Manchester Immigration Aid Unit).

The service supports people by offering immigration advice through Greater Manchester Immigration Aid Unit and floating support through Boaz and the Booth Centre.

As part of RESS, Boaz works with people with restricted eligibility from non-EU countries. The term 'restricted eligibility' includes people who have conditions attached to their immigration status that restrict their entitlements to claim benefits and access housing assistance (this can include those referred to as having No Recourse to Public Funds).

How to access:

To make a referral to RESS you can use this form - https://form.jotform.com/230722721343043

No drop-in available

The Booth Centre is a charity based in Manchester that supports homeless individuals and those at risk of homelessness. They offer a welcoming environment where people can access essential services and activities.

The Centre provides various support, including hot meals, showers, and laundry facilities. They also offer advice on housing, employment, and health. They organise workshops to improve job skills, as well as social activities like art and music sessions, helping people build confidence and connections.

Volunteering:

We are open Monday to Friday during the day, so are looking for volunteers who are able to help during the week.

Please email chris@boothcentre.org.uk for more information and to get started

How to access:

Contact Harris on 0161 835 2499 / harris@boothcentre.org.uk

We help people to design a personalised strengths-based action plan which identifies their employment goals and how to achieve them. We work to help people become empowered to make positive choices, recognise their strengths and realise a better future. 

Our Into Employment package offers people who have newly secured permanent work through our Job Club practical help to sustain that job for the first month.

​Our weekly Job Club and Skills sessions offer:

• 1-1 CV writing support

• Help to find and complete job applications

• Access to a range of qualifications 

• Pathways in to specialist training, such as CSCS courses

• Interview prep

• Peer advice through sharing experiences of the employment market

• Direct links to employers and specialist employment programmes

• Support to access education in the local area

How to access:

Drop-in

BRASS is a Bolton based charity which supports refugees and asylum seekers with a range of services to help overcome barriers and integrate into the local community.

We offer a variety of services such as Immigration advice, ESOL classes and running an information and support hub in Bolton. We also offer digital skills classes.

ESOL classes run two days a week

How to access:

Call us to book an appointment, or walk-in to organise an appointment

BRASS is a Bolton based charity which supports refugees and asylum seekers with a range of services to help overcome barriers and integrate into the local community.

We offer a variety of services such as Immigration advice, ESOL classes and running an information and support hub in Bolton.

How to access:

Call us to book an appointment, or walk-in to organise an appointment

Brass Bolton offers immigration advice and support to individuals needing help with their immigration status in the UK. They work primarily with vulnerable groups, including refugees, asylum seekers, and those facing challenges in their immigration process.

Services include:

Their services include mainly the provision of support for:

• Refugee travel documents

• E-visas

• Asylum support S95 & S4

• Citizenship applications.

The charity, where necessary, makes referrals to relevant partners to help resolve complex issues related to immigration status. It also supports service users to understand their rights and responsibilities whilst in the UK.

Brass Bolton collaborates with various organisations and community groups to reach those who may need support. They can also refer clients to legal aid and specialist legal services when needed. This ensures that individuals receive comprehensive help tailored to their specific situations.

Overall, Brass Bolton aims to empower clients by providing clear information, practical assistance, and emotional support throughout the immigration process, helping them navigate challenges and achieve a better future in the UK.


How to access:

To access this service you need an appointment - please email admin@brass-bolton.org.uk

Breaking Barriers welcomes refugees into meaningful employment with one-to-one advice and guidance, education, and training.

Employment foundations training:

If we're supporting you, you can access our employment foundations training. This will help you to build a strong base of employment knowledge and digital life skills.

Over 11 hours of interactive sessions, you will learn how to complete an effective job search and create good-quality job applications, succeed in job interviews and bolster your knowledge of employment rights.

How to access service:

Referrals for employment support are accepted. Once the form is submitted, individuals will be placed on a waiting list, and we will contact them to schedule the first appointment as soon as possible.

Please don’t fill the form if you, or the person you are referring, are currently receiving support or have previously received support from Breaking Barriers. Simply get in contact with your employment advisor or email enquiries@breaking-barriers.co.uk.

For referral enquiries, please call 020 4541 0155 or email enquiries@breaking-barriers.co.uk

Referral form can be found here: https://breaking-barriers.co.uk/refugee-support/apply-for-support/

The British Red Cross might be able to help people who have been:

• Deceived about work conditions
• Threatened and forced to work or carry out activities they don’t want to do
• Forced to work to pay off a large debt
• Treated badly by others and in ways they did not want to be treated.

How to access:

If you are a refugee or asylum seeker who has been trafficked, we may be able to give support and advice on what to do next, and where to get more help. Email us: antitrafficking@redcross.org.uk

British Red Cross provides a drop in service one day a week. It provides a social space, including a hot meal and a wide range of activities including:

• Case work
• ESOL
• health and wellbeing
• arts and crafts
• employability support
• signposting to other social activities and support

How to access:

Drop in.

Through this service, the British Red Cross can help with:

• Financial support provided to refused asylum seekers for up to 12 weeks
• Casework support
• Emergency help
• Section 4 support
• Emergency accommodation
• Clothing
• Other areas of destitution support.

How to access:

Drop in.

The Family Reunion Travel Assistance Service provides financial and practical assistance to refugees wishing to be reunited with their families.

We can give you information about:

• Who Can Apply For Family Reunion
• How To Make The Application; How Much The Process Costs; & How Long The Process Takes
• Receive Your Calls Monday - Friday 9AM - 5PM
• Respond To Your Emails Monday- Friday 9AM - 5PM
• Refer You To British Red Cross Immigration Advisers - Subject To Capacity
• Give You Details Of Other Organisations Who May Be Able To Support You Make The Application
• Use Interpreters If You Need One

We Cannot:

• Make The Family Reunion Or Visa Application For You
• Replace Your Lawyer
• Give You Money towards The Costs Of The Application

How to access:

Appointment only, will accept self-referrals

British Red Cross provides a drop in service one day a week. It provides a social space, including a hot meal and a wide range of activities including:

• Case work
• ESOL
• health and wellbeing
• arts and crafts
• employability support
• signposting to other social activities and support

How to access:

Drop in.

British Red Cross provides a drop in service one day a week. It provides a social space, including a hot meal and a wide range of activities including:

• case work
• ESOL
• health and wellbeing
• arts and crafts
• employability support
• signposting to other social activities and support

How to access:

Drop in

The Adult Learning service in Bury helps local residents improve their skills and gain qualifications. They offer various courses for adults, including English, maths, and digital skills. These courses are designed for people at different levels, from beginners to more advanced learners.

How to access:

Please call or email us for more information. To access these courses, individuals can refer themselves or be referred by other services, such as Jobcentre Plus or local charities. The Adult Learning service also provides support for people with additional needs, ensuring everyone has the chance to learn.

Bury family bank is a organisation set up to help people in bury who need help and support. we will try our best to help with clothing, shoes, toiletries, baby items and general essentials.

How to access:

Please call or email us for more information

Our service is confidential, non-judgemental and for people of all ages, genders, and orientations.

We provide free and confidential sexual health services. This includes information and advice on all types of contraception, STI testing and treatment.

We offer most forms of contraception and screening for sexually transmitted infections, particularly if you have no symptoms and need a check up. If you have symptoms get in touch with us for an appointment at one of our hubs, or call into one of our sit and wait sessions.

How to access:

Drop-in (or) book an appointment through our website (or) call us

Caring and Sharing Rochdale runs an asylum seeker and refugee drop-in. We provide services in befriending, skills development, mental health, IT, English language and signposting to other services.

We run ESOL classes every Thursday 11am-1pm.

We are also holding sessions on the third Tuesday of each month, where GMIAU (Greater Manchester Immigration Aid UNIT) come in to give people support with immigration issues.

How to access:

Attend drop in or call on 01706 527880 / 07944 238892 or email at info@caringand sharingrochdale.org

Our Aspire Education team helps refugees and other migrants fulfil their career and education aspirations.

We do this through English lessons, mentoring, and wellbeing support, as well as offering one-to-one guidance on how to access university, college and careers.

The team also runs a range of activity sessions, including gardening, cooking clubs and outings.

This Project runs from both the Lalley Centre and Cornerstone.

Activities and classes include:

• Pre Entry ESOL

• Entry 1 ESOL, Entry 2 ESOL, Entry 3 ESOL

• Level 1 ESOL, Level 2 ESOL

• IELTS

• Food Family Cooking Club

• Gardening Club

• Trips, outings

How to access:

Please call or email us for more information

Our Aspire Education team helps refugees and other migrants fulfil their career and education aspirations.

We do this through English lessons, mentoring, and wellbeing support, as well as offering one-to-one guidance on how to access university, college and careers.

The team also runs a range of activity sessions, including gardening, cooking clubs and outings.

This Project runs from both the Lalley Centre and Cornerstone.

Activities and classes include:

• Pre Entry ESOL

• Entry 1 ESOL, Entry 2 ESOL, Entry 3 ESOL

• Level 1 ESOL, Level 2 ESOL

• IELTS

• Food Family Cooking Club

• Gardening Club

• Trips, outings

How to access:

Please call or email us for more information

Cornerstone (run by Caritas Diocese of Salford) provides a day centre (including a soup kitchen) with the dual aim to help homeless people and prevent homelessness.

They aim to enable people to improve their well being through providing services which meet immediate basic needs (inc. access to showers), promote mental health and well being, enable people to access health and other support services and to take up education, training, volunteering opportunities and employment.

Services include:

• Benefits advice
• Housing Advice
• Monthly immigration advice drop-in
• Educational activities
• Recreational activities including poetry, singing, chess and more
• GP and nurse drop-in
• Drop-in sessions with drug, alcohol and mental health specialists

How to access:

Anyone can drop in during our opening hours, with no referral needed

Our Energy Advice Service aims to help people save money on their energy bills and improve the efficiency of their consumption too.

Our specialist service includes:

• LED bulbs and draught excluders. 

• The efficiency and appropriate use of heating and hot water appliances and systems and the functions of the controls 

• Domestic fuel cost data using the domestic heat cost (Sutherland) tables 

• How to record gas and electricity consumption and work out costs 

• Payment options for gas and electricity 

• Insulation methods for improving the energy efficiency of a range of building types 

• Information about Government initiatives 

• The causes of condensation dampness, how to avoid condensation and remedial actions to combat existing condensation

How to access:

Phone, e-mail, or drop-in. 

Our Energy Advice Service aims to help people save money on their energy bills and improve the efficiency of their consumption too.

Our specialist service includes:

• LED bulbs and draught excluders. 

• The efficiency and appropriate use of heating and hot water appliances and systems and the functions of the controls 

• Domestic fuel cost data using the domestic heat cost (Sutherland) tables 

• How to record gas and electricity consumption and work out costs 

• Payment options for gas and electricity 

• Insulation methods for improving the energy efficiency of a range of building types 

• Information about Government initiatives 

• The causes of condensation dampness, how to avoid condensation and remedial actions to combat existing condensation

How to access:

Phone, e-mail, or drop-in. 

Our Energy Advice Service aims to help people save money on their energy bills and improve the efficiency of their consumption too.

Our specialist service includes:

• LED bulbs and draught excluders. 

• The efficiency and appropriate use of heating and hot water appliances and systems and the functions of the controls 

• Domestic fuel cost data using the domestic heat cost (Sutherland) tables 

• How to record gas and electricity consumption and work out costs 

• Payment options for gas and electricity 

• Insulation methods for improving the energy efficiency of a range of building types 

• Information about Government initiatives 

• The causes of condensation dampness, how to avoid condensation and remedial actions to combat existing condensation

How to access:

Phone, e-mail, or drop-in. 

Morning Star, next to our Cornerstone centre in central Manchester provides a safe, high quality supported accommodation for 20 single homeless men.

The team provides the time for people to build the confidence and skills for independent living and supports the re-establishment of relationships with those closest to them if possible. We work alongside people to empower them to transform their lives with dignity, aiming to help them to move on and successfully resettle in the community.

How to access:

Please call or email us for more information

Red Door is our day centre for people who are homeless or at risk of homelessness in Bury.

We provide a warm welcome to anyone over 18 and provide holistic support including helping with housing, finance/benefits and health issues, with a big focus on well being. We also provide free nutritious meals and a warm hub where people can socialise and receive support.

The team, as well as delivering direct housing outcomes, also enables people to improve their well being through services that meet immediate basic needs, promote mental health and well being, enable people to access healthcare and other support services and to take up education, training, volunteering opportunities and employment – all as a means of sustaining positive housing outcomes.

How to access:

Please phone or email us for more information

The centre, community pantry and allotment in Collyhurst supports people on low incomes with practical needs in health and wellbeing, housing, family life and employment.

Staff and volunteers assist people who are unemployed or receiving benefits, families facing or experiencing homelessness, those struggling with addictions, mental health issues or conditions that prevent them from working.

The community allotment offers a space for local people to learn green skills and socialise in a peaceful outdoor setting. The organic food grown supplies our community pantry at the centre.

How to access:

Phone, email or drop-in.

The Well Project offers time and space to those who are seeking asylum and refuge. There is an opportunity to discuss their worries about paperwork, learn and enjoy cultural exchanges, cook together and learn English through their activities.

Services include:

• English Classes: The session is led by Abi a qualified ESOL teacher and supported by a great group of volunteers. There are opportunities to learn basic vocabulary, conversational English and cultural exchange. Participants are assessed on arrival and assigned a volunteer.

• The Well Women's Group: Ladies come for company and friendship, they feel safe and cared for. There is an opportunity to discuss their worries about paperwork, learn and enjoy cultural exchanges, cook together and learn English through their activities. There is always a lovely welcoming atmosphere and the ladies are looking for more opportunities to develop services in the Centre.

How to access:

Drop in service during hours listed.

Cascade Family Essentials is a service that helps families in need. They focus on supporting parents and children who may be struggling, often due to difficult situations like poverty or illness. The service provides essential items such as clothing, food, and household goods to help families manage better.

Cascade Family Essentials not only provides material support but also offers practical help. For example, they may assist families in applying for benefits or accessing other services. They aim to empower families, helping them build skills and confidence to improve their circumstances.

Cascade Baby Bundles aims to support the parent(s) by providing a ‘Baby Bundle’ gift containing items of clothing, toys and essentials that will help cushion the financial impact of a child on a family experiencing hardship. We provide these bundles for new born babies and children all the way up to age ten.

How to access:

Referral sent from professional email address (i.e. GP, school etc.) you can also call the service.

Our digital skills programmes are designed to provide opportunities for people from excluded groups to get working in digital or tech enabled roles.

Participants complete individual and team-based projects and tasks to develop their skills and knowledge.

They then receive continued support from an employment advisor to sustain in work in the technology sector, including tailoring their CV and cover letter and interview preparation techniques specific to technology and digital roles.

How to access:

For general enquiries please complete the form via: https://www.catch-22.org.uk/contact/

For more information please call or email us

Catch22 delivers social action initiatives for young people, that aim to give them skills, confidence, and aspirations for the future.

By giving up their time to take part in social action, young people are given the opportunity to make friends and do something to benefit those around them whilst working on a project that they feel passionate about.

From learning how to problem solve to how to work and communicate as part of a team, the skills that are learned will help participants to thrive as they progress into further education or employment.

How to access:

For general enquiries please complete the form via: https://www.catch-22.org.uk/contact/

For more information please call or email us

Our core employability programmes equip individuals facing barriers to work with the skills and confidence they need to sustain in work or training.

Each person we work with receives:

• Flexible, face-to-face community-based sessions with a dedicated Catch22 advisor,

• Group development sessions,

• A unique action plan,

• Support on CV writing, job searching and interview preparation,

• Access to training support to upskill and undergo accredited training, and

• An advisor working with you and your employer for up to twelve months in a new role.

How to access:

For more information please call or email us

Centrepoint is a charity that helps young people aged 16 to 25 who are homeless or at risk of becoming homeless. They provide safe accommodation and support services to help these young people rebuild their lives.

Centrepoint has hostels, shared houses, and outreach services in various locations. In Manchester, they run a homeless day centre providing hot drinks and meals, haircuts, internet access.

Offer a support service to assist young people on their first step into a home and a job. Their in-house health team of specialists work with young people on a range of issues, including substance use, mental health nutrition and dietetics.

How to access:

Referrals to Centre point can come through phone or email from schools, social services, and other organisations that identify young people in need.

Cheetham Advice Centre is a local charity that provides free, confidential advice and support to residents in Cheetham, Crumpsall and across Manchester. Their aim is to help individuals navigate various challenges, including financial difficulties, housing issues, and welfare benefits.

Services include:

We provide advice on a wide range of subjects including-

• Welfare Benefits

• Money & Debt

• Housing/Homelessness

• Consumer and employment problems

• Getting into work

• Access to adult learning, training and volunteering

• Immigration/Nationality issues (we are registered with IAA to provide Level 1 advice)

• Access to Education, Health and other statutory services

• Information about other local services and opportunities

Volunteering:

We regularly recruit and train local people as volunteers, enabling them to undertake a range of roles e.g. to give advice, provide interpreting or carry out administration work.

How to access:

Please call or email us for more information

If you would like to volunteer, please contact our Advice and Volunteer Manager via email: admin@cheethamadvice.org.uk

The Chinese Health Information Centre (CHIC) provides health-related services and support for Chinese communities in the UK. Their main aim is to improve the health and well-being of these communities through various programmes and information services.

CHIC offers health education, including workshops on topics like nutrition, mental health, and chronic disease management. They provide advice on accessing healthcare services and navigating the NHS. For example, they may help individuals understand how to register with a doctor or access mental health services.

How to access:

Please call or email for more info, or drop in at our centre. Referrals can come from healthcare providers who recognise patients requiring assistance or from community organisations.

Chit Chat Chai offers free basic English classes and a cafe for women who are new to English and very often new to the country.

How to access:

Service runs every Monday during term time.

• English Lessons run from 9:30- 11am

• Cafe runs from 11am- 12:30pm

CAP Job Clubs is a service provided by Christians Against Poverty (CAP) that supports individuals seeking employment across the UK. The aim is to help people develop job-seeking skills and boost their confidence.

CAP Job Clubs offer a range of services, including workshops on CV writing, interview preparation, and job search strategies. They provide a supportive environment where participants can receive guidance and encouragement from trained coaches and peers.

Referrals can come from local churches, community organisations, or individuals seeking help directly. The focus of CAP Job Clubs is on empowering individuals to find meaningful employment, improving their financial stability and overall well-being.

How to access:

Contact directly to book an appointment

We provide free, confidential, independent and impartial advice to help you find a way forward with your problems.

Whoever you are, whatever the problem. We’re here to help.

Services include:

• Housing advice
• Debt advice
• Pension Wise
• Reporting a hate crime

How to access:

We offer advice on a wide range of subjects. Get in touch with us in a way that works for you. Call our advice line, chat with an advisor on line or visit one of our community hubs which are available across Manchester (listed here: https://www.citizensadvicemanchester.org.uk/face-to-face)

The Out of Hours Advice Service allows you to contact us by Telephone, SMS, and Facebook Messenger between 7pm and 10pm 7 days a week- call us at 01618505053

Citizens Advice Stockport provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Face to Face Advice: Oldham
Monday:
• Customer Contact Centre - drop-in 10am-4pm

• Lees Library - drop-in 9.30 to 12pm and appointments in the afternoon

• Werneth and Freehold Community Project - drop-in 9.30 to 12pm and appointments in the afternoon