Find Services

Our service is confidential, non-judgemental and for people of all ages, genders, and orientations.

We provide free and confidential sexual health services. This includes information and advice on all types of contraception, STI testing and treatment.

We offer most forms of contraception and screening for sexually transmitted infections, particularly if you have no symptoms and need a check up. If you have symptoms get in touch with us for an appointment at one of our hubs, or call into one of our sit and wait sessions.

How to access:

Drop-in (or) book an appointment through our website (or) call us

We are an Adult Education provider (19 years and older) and offer English as a Second Language to residents across the borough in order to help learners to improve their English language.

Services include:

Oldham Lifelong Learning Service offer a range of vocational and non-vocational provision at Pre Entry, Entry 1, Entry 2, Entry 3 and Level 1.

Learners can work towards the Ascentis Award in ESOL Speaking & Listening, Award in ESOL Reading and Award in ESOL Writing across the academic year.

Courses are either one or two classes per week. Courses are four mornings or four afternoons per week. The provision is offered to Pre Entry, Entry 1 and Entry 2 learners who are actively looking for work.

How to access:

You can access this service via GM ESOL website or Job Centre coach.

All applications are processed through the centralised GM ESOL Service website - https://gmesol.org/take-a-test/. You will then be invited for an initial assessment on site at one of our campuses and placed on the waiting list.

Job Centre Plus learners can be referred for an initial assessment via their work coach by contacting Margaret Manning on 0161 770 1531.

We are an Adult Education provider (19 years and older) and offer English as a Second Language to residents across the borough in order to help learners to improve their English language.

Fully accredited IAA (formerly ESOL) qualification from Entry 1 to Level 1 in speaking, listening, reading and writing. You can learn and practice skills needed for work.

Some courses offer an award in Employability.

How to access:

You can access this service via GM ESOL website or Job Centre coach.

All applications are processed through the centralised GM ESOL Service website - https://gmesol.org/take-a-test/. You will then be invited for an initial assessment on site at one of our campuses and placed on the waiting list.

Job Centre Plus learners can be referred for an initial assessment via their work coach by contacting Margaret Manning on 0161 770 1531.

We are an Adult Education provider (19 years and older) and offer English as a Second Language to residents across the borough in order to help learners to improve their English language.

Fully accredited IAA (formerly ESOL) qualification from Entry 1 to Level 1 in speaking, listening, reading and writing. You can learn and practice skills needed for work.

Some courses offer an award in Employability.

How to access:

You can access this service via GM ESOL website or Job Centre coach.

All applications are processed through the centralised GM ESOL Service website - https://gmesol.org/take-a-test/. You will then be invited for an initial assessment on site at one of our campuses and placed on the waiting list.

Job Centre Plus learners can be referred for an initial assessment via their work coach by contacting Margaret Manning on 0161 770 1531.

One World Unity Bridge aims to empower communities and foster unity by taking positive actions that uplift, support, and encourage refugees and migrant families.

Services include:

• Refugee & Migrant Help: Offers personalised asylum support and advice to refugees and asylum seekers, providing them with the guidance and care they need during the challenging asylum process. Connecting individuals with legal aid, housing, healthcare, and more, ensuring they receive the support they need.

• Career Coaching service: Led by a professional expert, this service offers personalised guidance to help you become more employable and career-ready. From CV writing to interview prep.

• Stories Unite! : A flagship programme, which offers refugees a chance to share their stories, express vulnerability, and find healing through connection.

• Foodbank and Clothes Bank: Supports individuals and families in need

• OneWorld Active! : Brings youth, women and families together to stay active and healthy. The program encourages everyone to join the gym, take swimming lessons, and participate in exercise sessions.

How to access:

Please email or phone for more information.

Free, one-hour appointments available to book for Tuesdays, Wednesdays and Thursdays. To check for availability and to book, please follow this link: https://www.oneworldunitybridge.org/booking-calendar/book-appointment-tue-wed-thur-2?referral=service_list_widget

Organic Soul Food supports the homeless with hot food provision, clothing, sleeping bags and other vital items, signposting people to appropriate services and advocating on their behalf.

Services include:

• Food bank, soup kitchen and community cohesion

• Carry out soup runs in the Manchester area to address issues caused by homelessness

• Give practical outreach support to people who are homeless or on low incomes in the Manchester area

• Our team goes into the city centre serving hot food, and hot drinks and making new friendships

• Also deliver food parcels and other essential items to those in need in Bury.

• Organising regular events throughout the year with different communities from different faiths or no faith, different cultures and backgrounds, working to building stronger communities.

How to access:

Email referral

At Manchester Women's Aid, we have a partnership with Manchester City Council to help deliver programmes of support for families seeking help in refuge.

Our Children and Young People’s Service consists of a team of therapeutic play specialists offering a range of services for children and young people between the ages of 0-18 years, that enable and support their recovery from domestic abuse and violence.

Service includes:

• Early Years Groupwork- designed for children under 5 years old and their parent

• Healing Together- This course is for children aged 5-10 years old

• Living Life to the Full- This course is for CYP aged 11-17 years old and

• You, Me and Mum- This course is for mothers, and it explores the effects of domestic abuse on women as mothers and on children and young people.

• Open Play sessions in Refuge
• Heuristic Play
• 1:1 Play Therapy

• Trips Out

How to access: Is this referral for yourself or someone else?

(1) This referral is for someone else:

If you are an agency making a referral for a client, we cannot accept this without a referral form. Please email referrals@manchesterwomensaid.org instead and we will send you a different referral form

(2) This referral is for me:

Please continue with the form by clicking NEXT: https://www.manchesterwomensaid.org/get-help-form

Need help? If you need support filling in the form or have any questions about the support we provide, please call our helpline on 0161 660 7999.

Manchester Women’s Aid provides services so that domestic abuse survivors can live a life free from the fear of domestic violence and abuse.

Our helpful staff will listen to you and be able to point you in the right direction: whether fleeing domestic abuse is the most appropriate course of action or whether you can be supported in the community with outreach services.   

Calling the helpline or reaching out with an email is a hugely important step and we understand that every situation is unique. Our helpline staff will be understanding and give you advice on safety planning, point you to benefits advice and other resources.   

How to access:

You can call 0161 660 7999 or email referrals@manchesterwomensaid.org on Monday to Friday from 9.30am to 4.30pm

Manchester Women’s Aid has six refuges and four dispersed properties across Manchester catering for up to 38 families in crisis. We will help in any way we can to facilitate a move-on to permanent housing.

In our ASHA refuge, we can offer accommodation to 3 single women with No Recourse to Public Funds and unsettled immigration status.

Service includes:

• Support groups

• Access the refuge user-directed Move On Health & Wellbeing programme

• Receive signposting to partner services e.g. to family and/or immigration solicitors

• Support to access Children’s Centres/local colleges/community groups and to attend external courses linked to employment, training and education.

How to access: Is this referral for yourself or someone else?

(1) This referral is for someone else:

If you are an agency making a referral for a client, we cannot accept this without a referral form. Please email referrals@manchesterwomensaid.org instead and we will send you a different referral form

(2) This referral is for me:

Please continue with the form by clicking NEXT: https://www.manchesterwomensaid.org/get-help-form

Need help? If you need support filling in the form or have any questions about the support we provide, please call our helpline on 0161 660 7999.

The women’s drop-in at the Pankhurst Centre on a Wednesday from 12-2 pm welcomes women of all ages and backgrounds.

It’s your chance to pop in, free of charge, to a relaxed, friendly environment to meet new friends and have fun.

As well as a delicious and nutritious vegetarian lunch, you can enjoy wellbeing workshops, creative activities and talks and discussions.

There is a family law advice clinic on alternate weeks and a Shelter and Housing Benefits adviser once a month.

How to access:

Drop-in

Call or email us for more information

We take old bikes, clean them up and then our volunteers and groups of young people fix them, gaining AQA qualifications in the process. The newly-refurbished bikes are then donated to local families, used in conjunction with the Transport for Greater Manchester or sold with all profits being churned directly back into the Positive Cycles project to buy better equipment and parts.

The workshop is also used by the Oldham Youth Justice Service as part of the unpaid community work of young offenders. The young people are involved in cleaning and fixing donated bikes and making sure they are roadworthy and ready to be resold. In doing this they gain valuable experience and qualifications. We also offer AQA-accredited Bike Maintenance courses to individuals and groups.

How to access:

If you would like to donate an old bike, or purchase a refurbished bike, please get in touch.

Primus Solicitors is an established, niche law firm specialising in UK Immigration and nationality law. We are regulated by the Solicitors Regulation Authority. We also deal with Family law matters, personal injury, civil litigation and debt matters. We also specialise in human rights cases involving ECHR articles and their breaches.

Services include:

• UK Partner Visas

• British Citizenship

• Indefinite Leave to remain (ILR)

• UK Visit Visas

• Appeals

• Immigration Judicial Review

• Asylum applications

• Human Rights applications

• Human Trafficking and Modern Slavery cases

• Immigration Bail

• Deportation

How to access:

Please call or email us for more information

Book your appointment today via: https://primussolicitors.com/contact-2/

The Blossom Project stands as an unwavering beacon of empowerment for refugee women. With a resolute commitment to fostering their growth and self-discovery, we transcend stereotypes and limitations, guiding these remarkable individuals towards a future defined by resilience, creativity, and renewed hope.

Through a kaleidoscope of self-expression avenues, from artistic crafts to cultural exchanges, cooking events to sustainability initiatives, we pave the path for them to embrace their narratives, shatter misconceptions, and flourish against all odds.

Blossom is not just a project; it is a testament to the strength and potential inherent in every refugee woman, igniting a transformation that resonates far beyond their personal journeys.

How to access:

For more information about events and workshops please check our social media: @blossomenactus on Instagram.

Advice and casework drop-in for refugees, asylum seekers and other migrants. On our drop-in days you can also join our English classes, ask for IT skills support, have a hot drink and meet other people take part in activities, and enjoy a hot lunch.

Social space with activities, lunch, and creche. Food and toiletries, cash payments, bus fares, support to move out of destitution for those with no access or entitlement to other support.

An NHS Mental Health practitioner from the Increasing Access to Psychological Therapies service attends Rainbow Haven once a week to deliver a clinic (by appointment only and only available for those registered with a GP in Manchester borough).

How to access:

Access by drop-in, referrals, self referrals.

IAPT Mental health support is by appointment only.

Rainbow Haven have a variety of activities including:

• ESOL
• Digital skills

• Well-being activities
• Mother and baby groups
• Gardening
• Volunteering opportunities
• Refugee and mentors led work and skills club

How to access:

To learn more about our classes and clubs, please email info@rainbowhaven.org.uk and we’ll get you signed up.

Rainbow Noir is a volunteer-led social group, we celebrate, elevate and advocate for Lesbian, Gay, Bisexual, Trans, Queer and Intersex People of Colour (LGBTQI PoC).

We are committed to creating a space of our own, places to feel safe, where LGBTQI people of colour can meet, hang out, form friendships and find community. We facilitate a bi-monthly social space in person and a lively WhatsApp group chat.

The group is a space for socializing, discussions, activism, community organizing and ensuring a presence and that LGBTQI people of color’s voices are heard in Manchester.

How to access:

Contact us through the form on our website.

RAPAR (Refugee and Asylum Participatory Action Research) is a human rights organisation based in Manchester, UK, which is primarily concerned with displaced people, and issues relating to displaced people.

Our casework very often involves us using our interpretation and translation skills to enable communication, for instance in the following areas:

• Deportation

• Education

• Employment

• Family Reunion

• Financial hardship

• Health

• Housing and Destitution

• Learning opportunities

• Volunteering opportunities

How to access:

Email us to make an appointment

Offices are wheelchair accessible

REACHE North West carries out training and offers pastoral support, provides facilities for study and runs additional projects for Refugee Healthcare Professionals (RHPs).

All classes are free for REACHE North West members. In addition, members have access to a number of resources to support their studies:

Services include:

• Pastoral Support
• English Support
• Medical Examination Preparation
• Tutor Support
• Work Placements

How to access:

If you meet the requirements and would like to enquire about joining REACHE, please enquire about membership via: https://reache.org.uk/app/register/

(OR)

Email reache@manchester.ac.uk

We are dedicated to improving the lives of those in our community and provide emergency clothing support and more to those who need it the most.

The REEL Rack, provided clothing & essential items to those who need a helping hand during a difficult time.

How to access:

Contact us via email

Our Asylum Crisis Project works with asylum seekers, refused asylum seekers and those seeking to claim asylum, who are based in Greater Manchester, to understand their entitlements to accommodation and support, to access that support and to challenge barriers to that support, through advocacy, appeals and legal challenge.

Asylum Crisis also seeks to ensure that the support provided is suitable and adequate for the needs of our clients. Asylum Crisis strives to ensure our clients are aware of and able to access a range of services including legal advice, health and social care, education, community groups, charitable support social and well-being opportunities.

How to access:

Please contact by phone, email or webform: https://www.refugee-action.org.uk/project/asylum-crisis-project-2/ to refer yourself or others.

No drop-in available

A new intensive support model to help lived experience-led organisations deliver immigration advice by getting registered with the Immigration Advice Authority (IAA) (formerly known as the OISC).

Close support for 6-8 grass-roots organisations led by people with lived-experience of migration to grow their service by delivering legal, immigration advice to their clients is now available, free-of-charge, through the Frontline Immigration Advice Project (FIAP).

Service involves:

• One-to-one needs assessments and regular support to help you to get IAA (OISC) registered and/or to raise your levels (for 6 - 8 organisations)

A study group for people with lived experience of migration and second-tier support

Membership of a Centering Lived Experience Co-Design Advisory panel to help shape the project
• Opportunity to become a Refugee Action Volunteer, if you wish, after 6 months of active commitment to the project

A quarterly Lived Experience Immigration Advice Partnership group

How to access:

If you are interested, please complete this expression of interest form:

https://forms.office.com/Pages/ResponsePage.aspx?id=1zUnu91RXUOskZcA_WyehrVFPJfJFDlIhf1VhTr3R9FURDBOMDBRRTkxWTJYV1lLVVkxM1JVRVhIUS4u

If you have any questions, don’t hesitate to get in touch with Dan.

Pathways to Work is a project providing pre-employment support to refugees, asylum seekers and other vulnerable migrants across the UK. This is a digital service and all your sessions will be delivered via Zoom (the video meeting service).

You can join us for:

• An eight-week employability group programme

AND/OR

• 1-2-1 employment support.

This is not an ESOL service but we can signpost you to an ESOL course.

You will need:

• The ability to communicate in English without an interpreter. Your English level needs to be Entry 3 upwards. We can assess your English language level if you are unsure.

• Employment-related aspirations or goals (for example, you want to get a job, work experience, start a training course, explore further education or secure a volunteering opportunity)

How to access:

Complete self-referral form online: https://www.refugee-action.org.uk/pathways-to-work-self-referral-form/

Refugee Aid (Chorlton) is a charity based in South Manchester. We are all volunteers and work with partner organisations to provide a range of practical items for asylum seekers and refugees across Greater Manchester.

We deliver to the client directly. What we can provide for your clients:

• Good quality (sometimes new) upcycled items for adults, children and babies covering:
• Clothes, shoes, new underwear and socks
• New toiletries
• Small toys, games, DVDs, craft materials and stationery for school/college aged pupils
• Baby equipment e.g. pram, buggy, stroller, Moses basket filled with clothes, toys, sling and new born nappies, bath
• Bikes, with lock & helmet, and scooters. We also provide mechanical help for clients who have a bike that we have provided.

How to access:

Referral only from registered partner agencies.

Referrals come to us from 5 main sources, Manchester Refugee Support Network, M/c City of Sanctuary, Rainbow Haven, Serco and Refugee Action for the refugees and asylum seekers placed in rooms and those who have been already housed in rented accommodation across Greater Manchester.

The Refugee Council’s Children’s Panel provides advice and support to separated (unaccompanied) children and young people seeking asylum. The Children’s Panel is funded by the Home Office but we are a fully independent organisation and provide independent advice.

The Children's Advisor, can offer:

• Advice about the asylum process and related matters to separated children and professionals involved. All Children’s Advisors are registered with the IAA (formerly OISC) at Level 1.

• Advocacy for the young person in the form of acting as appropriate/responsible adult during meetings and interviews (e.g LAC reviews, Home office interviews, age assessments).

• Referrals to other services (e.g immigrations/welfare solicitors, Red Cross family tracing, social clubs).

• A means of linking up different professionals involved in the care and support of separated asylum seeking children and young people.

How to access:

Make a referral through the helpline - 0207 346 1134

Young people can contact the freephone helpline 0808 175 3499 or message via Whatsapp 07888 866 615

Paper referral form available for professionals on request.

Infoline is a source of information and support for people seeking asylum.

What is this service? Our team can provide information and support on many topics, including:

• Services who offer help and what they do

• How to find out about the asylum system

• How to find immigration advice

• Getting Home Office housing and financial support (asylum support)

• Problems with Home Office housing and financial support

• What to do if you are asked to leave Home Office accommodation

• Your rights and entitlements

Who can use this service:

• Adults seeking asylum in England
• Adults living in Home Office accommodation in England who have received a decision on their asylum claim.

How to access:

Please call us or use the contact form via: https://www.refugeecouncil.org.uk/get-help/infoline/

My View is a talking therapy service aiming to stabilise and improve the psychological and emotional well-being of separated asylum-seeking children.

What we offer:

• Up to 8-12 one to one therapy sessions - face to face or remote.

• Psycho-social groups

• Creative Wellbeing Techniques

• Psychoeducational workshops for clients upon request (i.e. sleep hygiene, trauma, drug awareness)

• One off 3 crisis sessions

• Workshops for social workers, foster carers, teachers, mental health services and other mainstream service providers (upon request, within our strategic areas) to raise awareness regarding the specific needs of young refugees.

• We can offer support in remote locations

How to access:

Referrals via the form on our website.

Refugee Legal Support works in solidarity with people who migrate. We advocate for the promotion and protection of people’s rights throughout the migration process.

We can support with:

• Family reunification with a family member in the UK; and

• Afghan Relocation and Assistance Policy (ARAP) applications where the applicant is in Afghanistan or the surrounding region.

How to access:

If you would like to register your case in the event we can assist in the future, please complete the client registration form below – please note we cannot consider queries which have not completed a form: https://refugeelegalsupport.org/legal-info/for-people-from-afghanistan/

You can find more information in our FAQs and self-help guides, available in multiple languages.

Refugees at Home is a UK charity which connects those with a spare room in their home to refugees and people seeking asylum who are in need of somewhere to stay.

We recruit and support volunteer hosts who are willing to offer a temporary home and a helping hand.  Our role is to carefully match each guest and host, to assess and prepare them ready for hosting, to advise on hosting arrangements and accommodation, and to provide ongoing support to hosts throughout each stay.

Who we can help:

We may be able to arrange for short-term, temporary accommodation with one of our volunteer hosts if you-

• Have refugee status

• Have leave to remain

• Are actively engaged in the asylum process (OR)

• Are hoping to come to the UK under the Homes for Ukraine sponsorship scheme

How to access:

Referral via website - https://refugeesathome.org/help-and-information/referrer-application-guide/

You can also apply directly to us if you have refugee status in the UK. Please read our Guest application guide and fill in the application at the end of the guidance via: https://refugeesathome.org/help-and-information/self-referred-guests/

Free short courses and workshops offering pre-employment information and guidance for people recently arrived in the UK, often learning English.

We encourage and support learners to take small steps to improve their employment prospects. To support people to do this, we offer follow up appointments and work closely with other services.

These are the courses and workshops usually offered at Rainbow Haven in Gorton for half a day each week:

• Pre-employment (6 weeks)

• Job Applications and Interview Skills (3 weeks)

• Learning English (3 weeks)

• CV (workshop)

How to access:

If you would like to find out more about courses or workshops email info@refmentors.org.uk

The Work Club offers employment-related information, guidance and support for refugees, vulnerable migrants and people seeking asylum who live in the area of Manchester Local Authority.

Together we offer:

• Information and guidance, including; volunteering, finding and applying for jobs, career routes, education and training, recognition of overseas qualifications, learning English and developing individual learning and career plans.

• Digital skills appointments in English and Arabic.

To Access:

This service is offered remotely through phone and video appointments and through a drop in. Please contact info@refmentors.org.uk to find out more.

This project started in 2013 when Pioneer Minister Ed Leavy believed God was calling him to start a ministry for the homeless of Stockport.

After being told there were no homeless in Stockport by officials, Ed & his team set up a soup kitchen style operation in an empty car park in the middle of Stockport.

The first week 5 people turned up, the following week 50 & these numbers continued to grow until we were offered to set up our operation in several different locations eventually outgrowing all of them due to demand.

Services include:

• We distribute: Clothes, bedding, tents, sleeping bags & emergency food parcels when needed

• We provide: Advocacy and advice for refugees and asylum seekers in Stockport

• We help: We work with local statutory and voluntary organisations to help the homeless into accommodation

• We partner: We work with other charities to provide mental health support and skill building activities

How to access:

For more information please call or email us or complete our Contact Form via: https://www.stockportloavesandfishes.org/contact

Rethink Rebuild Society (RR) is a Manchester-based charity that works towards improving the lives of refugees, asylum seekers, and immigrants, in particular but not exclusively Syrians in the UK, helping them become positively established within British society.

Services provided:

• Refugee Support- Advice service that provides support with benefits, job searches, and immigration matters. They also provide advice regarding education, housing and employment. Education and training are also provided in computer skills, entrepreneurship, and volunteering opportunities, mainly in English.

• Social Inclusion- Education and training in English language and culture

• Social Gatherings- They run social gatherings, in particular but not exclusively, for the Syrian community during Eid days and Christmas and Easter holidays

• Annual Syrian Day- Their annual 'Syrian Fun Day' is a celebration of Syrian heritage that brings together hundreds of people from all over the country. Typically hosted during the summer, this event is widely attended by guests and dignitaries who enjoy Syrian food and explore a market-style array of clothing, literature, souvenirs, and more.

• Monthly Seminars and Movie Screenings- Their monthly seminars and movie screenings address issues pertaining to Syria or Syrians, or refugees, asylum seekers, and immigrants from other countries, and allow for constructive discussion and debate.

• Educational Projects- In collaboration with a number of charities and organisations, has already initiated educational projects as well as children and adolescent protection programmes

How to access:

You may drop in and wait for one of their team to help you or call the office to book an appointment before you come.

On a Tuesday, there is a IAA (formerly OISC) accredited Immigration advice drop-in which can include addressing issues such as:

• fee waiver for destitute/failed asylum seekers
• family reunion-new arrivals support
• discretional routes
• settlement protection.

Revive also offers (by appointment only):

• Women’s group arts and craft - every Monday except school or bank holidays (On referral basis)
• Allotment project
• Destitution support: food parcels and other essentials

How to access:

Drop-in or agency referral.

Waiting list for family reunion support is currently 2 months, through the organisation referral form - https://www.revive-uk.org/drop-in-services/

Drop-in service for asylum seekers and refugees covering move-on advice for newly recognised refugees, asylum support, No recourse to public funds, homelessness.

Revive run a variety of activities at their drop in including

• Run non-accredited ESOL classes (Present at hub and register to access.)
• Employability/IT support
• Volunteering programme
• Social club (football, cycling, snooker, table tennis)
• Destitution support: food parcels and other essentials

How to access:

Drop-in or agency referral. Through the organisation referral form - https://www.revive-uk.org/drop-in-services/

Our service is confidential, non-judgemental and for people of all ages, genders, and orientations.

We provide free and confidential sexual health services. This includes information and advice on all types of contraception, STI testing and treatment.

We offer most forms of contraception and screening for sexually transmitted infections, particularly if you have no symptoms and need a check up. If you have symptoms get in touch with us for an appointment at one of our hubs, or call into one of our sit and wait sessions.

To access:

Drop-in (or) book an appointment through our website (or) call us

The CHAT Hub provides a non-clinical, community-based mental health crisis service, delivering immediate support to individuals experiencing emotional distress or self-defined crisis.

Positioned as an alternative to A&E, the CHAT Hub offers a welcoming, therapeutic environment for de-escalation and guidance toward recovery pathways.

The service is built on collaboration with local health, social care, and community partners, emphasising accessibility and person-centred care.

Service Objectives:

• Provide a safe space for individuals in distress without the need for prior appointment.

• De-escalate crises using a trauma-informed and strengths-based approach.

• Connect users with appropriate services for ongoing support, including mental health teams, housing services, and community organisations.

• Build trust through involvement with community leaders and individuals with lived experience.

How to access:

Both drop-in and bookable appointments available

To request a call or to refer yourself or someone else, please fill in this form:

https://forms.office.com/Pages/ResponsePage.aspx?id=nJLdtv9plE2Qce9q7LDqjCLzzstjS3RPjhZy5lsMTjNUM0pBUFpCTUtONE1XRUM1M1YyQU5QQUpPWSQlQCN0PWcu

The CHAT Hub provides a non-clinical, community-based mental health crisis service, delivering immediate support to individuals experiencing emotional distress or self-defined crisis.

Positioned as an alternative to A&E, the CHAT Hub offers a welcoming, therapeutic environment for de-escalation and guidance toward recovery pathways.

The service is built on collaboration with local health, social care, and community partners, emphasising accessibility and person-centred care.

Service Objectives:

• Provide a safe space for individuals in distress without the need for prior appointment.

• De-escalate crises using a trauma-informed and strengths-based approach.

• Connect users with appropriate services for ongoing support, including mental health teams, housing services, and community organisations.

• Build trust through involvement with community leaders and individuals with lived experience.

How to access:

Both drop-in and bookable appointments available

To request a call or to refer yourself or someone else, please fill in this form:

https://forms.office.com/Pages/ResponsePage.aspx?id=nJLdtv9plE2Qce9q7LDqjCLzzstjS3RPjhZy5lsMTjNUM0pBUFpCTUtONE1XRUM1M1YyQU5QQUpPWSQlQCN0PWcu

The CHAT Hub provides a non-clinical, community-based mental health crisis service, delivering immediate support to individuals experiencing emotional distress or self-defined crisis.

Positioned as an alternative to A&E, the CHAT Hub offers a welcoming, therapeutic environment for de-escalation and guidance toward recovery pathways.

The service is built on collaboration with local health, social care, and community partners, emphasising accessibility and person-centred care.

Service Objectives:

• Provide a safe space for individuals in distress without the need for prior appointment.

• De-escalate crises using a trauma-informed and strengths-based approach.

• Connect users with appropriate services for ongoing support, including mental health teams, housing services, and community organisations.

• Build trust through involvement with community leaders and individuals with lived experience.

How to access:

Both drop-in and bookable appointments available

To request a call or to refer yourself or someone else, please fill in this form:

https://forms.office.com/Pages/ResponsePage.aspx?id=nJLdtv9plE2Qce9q7LDqjCLzzstjS3RPjhZy5lsMTjNUM0pBUFpCTUtONE1XRUM1M1YyQU5QQUpPWSQlQCN0PWcu

MAES has classes from Pre-entry to Level 1 in various locations across the city. The adult learning centres with ESOL courses include Sacred Heart Sure Start Children’s Centre

There is an opportunity to get qualifications on some courses. Courses are either two or three sessions per week

How to access:

There are lots of different ESOL courses in Manchester. To join any of them you need to do an assessment with the Manchester ESOL Advice Service.

To apply for an ESOL course, please complete this form: https://www.smartsurvey.co.uk/s/Apply_for_ESOL_Manchester_24_25/

We will use the details you've provided to contact you about an assessment for an ESOL course in Manchester

Abonsh House is our specialist refuge based in Greater Manchester, providing short-term accommodation for up to four single migrant women with no recourse to public funds, who are experiencing gender-based violence.

• This includes single migrant women who have overstayed their visa conditions and those who are undocumented.

• Women residing in the refuge have access to intensive and specialist practical and emotional support to recover from their experience of gender-based violence.

• Once women have recourse to public funds, they will be supported to move on from Abonsh House, either to another refuge/specialist accommodation provider or by presenting at the Local Authority housing department.

How to access:

To make a referral into Abonsh House, please contact our team via info@safety4sisters.org. You will be provided with a referral form to complete and submit, which will be triaged by the management team. We will aim to respond to you as soon as we can.  We will consider national referrals into Abonsh House, but we will prioritise referrals from within Greater Manchester. 

Please note, we are a small team, and we receive a high number of referrals. Agencies and professionals should have exhausted all other routes to safety with the women they are supporting, prior to referring into Abonsh house. 

We provide specialist advocacy support to migrant women who are facing any form of gender-based violence, including but not limited to:

• Domestic Abuse

• Sexual Abuse 

• Coercive control and emotional abuse 

• Financial abuse

• Honour-based violence

• Forced Marriage

• Immigration Abuse

How to access:

If you are a professional and wish to make a referral to Safety4Sisters, please download and complete our agency referral form: https://www.safety4sisters.org/s/S4S-Updated-Referral-Form.docx

Email it to info@safety4sisters.org. We will aim to respond to you as soon as we can.

If you are a woman that wishes to access our support, please contact our helpline between the hours of 10am – 4pm. 

If you are at risk or feel in danger, please contact the police by calling 999 immediately. 

Our mission is to provide support and refuge from domestic abuse to women from Black, Asian and minority communities and their children, to improve social inclusion, build confidence and skills, achieve emotional and practical well-being, and enable them to lead independent lives.

If any of these apply to you, please get in touch via our helpline or email:

• I want to leave an abusive situation 
• I think I’m experiencing domestic abuse, but I’m not sure 
• I think I’m experiencing domestic abuse, but I’m not sure 
• I’m part of an organisation and would like to refer somebody
• I want information or support to help with a situation of domestic abuse or forced marriage 
• I want to know more about healthy relationships 
• I’m part of an organisation and would like to refer somebody

How to access:

Call us today on 0161 945 4187 or email us on help@saheli.org.uk

We’re able to talk with you in a range of languages and we offer judgement-free, culturally appropriate support for you, your friends or your colleagues. 

Age UK Salford offers direct support and services to improve the opportunities, health and wellbeing of older people and carers.

Volunteering:

Age UK Salford relies on volunteers to help us offer vital services in the local community.

To request a Volunteer Application Pack, please complete your details on the request form and we will be in touch: https://www.ageuk.org.uk/salford/get-involved/volunteer/volunteer-with-us/

Services include:

• Information and Advice: Offers a free and confidential information and advice service for older people, their families and carers.

• IT Drop-in: IT Support for beginners to the advanced. Advice about sending emails, booking appointments and other online services.

• Age Well in the Community: Enables Salford residents 60 plus to become better connected to people and places in their neighbourhood. The Team are running Coffee & Company hubs to enable Salford residents to meet others and access information to help them stay connected and age well.

For more information about the groups. Contact: Francesca Restelli on 07510 769366 or email at: francescarestelli@ageuksalford.org.uk

• Critchley Community Hub: You can enjoy a variety of group-based learning activities. If you would like to call ahead before attending. Contact the centre on: 0161 359 3410.

How to access:

For more information please check our website

To get in touch, please call us or complete this contact form and we will contact you back: https://www.ageuk.org.uk/salford/about-us/contact-us/

Salford Assist is a Salford City Council scheme that can offer short term support to people who are in a crisis, emergency or major disaster situation. These situations can mean that you are unable to meet the basic needs of yourself or your family.

Salford Assist doesn’t offer cash payments, but would consider your immediate needs and try to help with essential items such as:

• a referral for baby milk, nappies or food for your baby and your family

• essential furniture items, for example a bed, or white goods

• shopping vouchers

• help with emergency supply of gas or electric where there is no heating in the household

• advice and referrals to another service, agency or fund

• council tax support

• copies of birth certificates for homeless people.

All other options for support should be investigated before an application is made. The scheme is linked to other support services including homelessness prevention, debt advice, welfare rights, money management skills, affordable loans and council tax.

How to access:

Applying is easy. Please contact the team by phone or complete an online application form if you meet some simple criteria via: https://contactus.salford.gov.uk/?formtype=SA

Vocational Qualification for 16 to 18 year olds.

In addition to learning more about the English language, its grammar, spelling and conversational patterns, this course will help you to improve your Maths and IT skills.

Higher-level students will be able to further develop their practical skills by combining ESOL with another subject such as construction or hair and beauty.

Salford City College can offer financial support with travelling to college, childcare and a bursary to eligible students.

How to access:

For more information, please view their website.

To apply to the course, click 'apply now'

In addition to learning more about the English language, its grammar, spelling and conversational patterns, this course will help you to improve your Maths and IT skills.

Higher-level students will be able to further develop their practical skills by combining ESOL with another subject such as construction or hair and beauty.

Salford City College can offer financial support with travelling to college, childcare and a bursary to eligible students.

How to access:

For more information, please view their website.

To apply to the course, click 'apply now'

In addition to learning more about the English language, its grammar, spelling and conversational patterns, this course will help you to improve your maths and IT skills.

Higher-level students will be able to further develop their practical skills by combining ESOL with another subject such as construction or hair and beauty.

Salford City College can offer financial support with travelling to college, childcare and a bursary to eligible students.

How to access:

For more information, please view their website.

To apply to the course, click 'apply now'

Broughton Hub provides a 'one stop shop' for a wide range of community services, facilities and access to all council services.

Broughton Hub is a community service in Salford that helps local people access various support. It works with residents, families, and community groups to improve wellbeing and provide information on different services. The Hub offers support for issues like health, housing, education, and employment.

Services include:

• Council services
• Hate crime reporting centre
• Information and advice
• Health services
• Nursery and Youth Centre
• Salford Foodbank distribution and collection point
• Digital assistance
• School uniform exchange

Our activities regularly change so see our website for full list https://www.salford.gov.uk/council-buildings-and-venues/broughton-hub/

How to access:

Attend drop in or give us a call

We provide free food to anyone in food poverty. We do not operate a voucher system as we don’t see how that helps people struggling with food poverty for the longer term.

We work in collaboration with the Red Cross who provide destitute asylum seekers with a bus fare to attend the project. We also help anyone who is struggling with coping for a short period until they are able to manage again.

We provide basic food stuff and as much fresh food as we are able to obtain from other food providers, such as Fareshare and Fareshare Go (food from Tesco extra and express) or from our allotment.

We seek to help wherever we can and will always give at least one food parcel and then continue depending on the circumstances presented.

How to access:

Individuals can self-refer by contacting the service directly. Access the project via the car park entrance. Once a referral is made, clients receive a food parcel that contains essential items, such as canned goods, pasta, rice, and fresh produce.

You can also call us for help if necessary.

Our new Employability Project aims to help men improve their confidence, gain work experience, access training opportunities, develop employability skills, meet local employers and move into work.

How to access:

To refer a client to the service, please use the Landsec Futures Employability Referral Form in the download section : https://www.salfordfoundation.org.uk/services/adults/landsec-futures-employability-project/

The project is generously supported by Landsec for three years as part of their commitment to deliver more social value.

‘The Shed’ is a safe and confidential place which offers holistic support including  information, advice, advocacy, guidance, mentoring and group support for men living in Salford or men with a local connection.

Our Team aim to help men to move forward in their lives and reach their potential using professional help, volunteer and peer support and currently focuses on the following themes:

• Welfare assistance & wellbeing

• Learning, Skills & Work

• Reducing re-offending & rehabilitation

How to access:

Drop-in

Please call or email us for more information

The service focuses on providing trauma-informed support for adult men aged 18+ who are on probation. It focuses on people’s strengths and aspirations, giving men the greatest opportunity to move forward positively in their lives.

When someone accesses the service, they receive tailored support that’s designed to match with their aspirations and help them meet their goals. Tailored support helps to motivate men to make positive changes around:

• Personal wellbeing

• Family and relationships

• Building social connections

• Independent living skills

Our goal is to give people more opportunities, tools and positive relationships, meaning that the likelihood of re-engaging with probation services again the future is reduced.

How to access:

All referrals are co-ordinated centrally by The Big Life Group with Salford Probation Service. If you are on probation, please contact your Probation Officer or Key Worker if you would like to be referred to our service.

Probation staff are also co-located with Salford Foundation staff to help run a smooth and integrated service from initial referral, needs and risk assessment to sharing progress and support plans for men.

The Salford Homelessness Service helps people who are homeless or at risk of becoming homeless. They work with individuals and families in Salford, offering support to find safe and secure housing. The service is available to anyone facing homelessness, including those living in temporary accommodation or staying with friends.

The service provides various types of help. For example, they offer advice on housing options, assistance with applying for housing benefits, and support in accessing emergency accommodation. They can also help people create a personalised plan to improve their situation and maintain their tenancy.

To Access:

Referrals to the service can come from different sources, such as social services, local charities, or directly from individuals seeking help. The team works closely with various organisations to ensure people receive the right support, including mental health services and financial advice. Self-referral form: https://gm-ca.org/referral/FormPage.aspx

If you are homeless today, go to Salford Housing Options Point and ask for housing options advice. You can also go to Salford Loaves and Fishes on Paddington Close in Pendleton Monday to Friday 9am to 2pm.

Do I need to bring anything? You will need to take the following with you:
Proof of your ID such as a valid passport, a driving licence, a medical card, a letter from your GP Proof of your income or benefits Proof of your National Insurance number

What will I be asked at my housing options assessment?
You will be asked questions about your current housing situation. This is important as it will allow the team to provide you with tailored advice relevant to your circumstances. If you have nowhere to live, this will trigger a homelessness assessment, under the homelessness legislation.

What is temporary accommodation?
Customers who are assessed under the homelessness legislation as having a priority need, and have no accommodation available to them that evening, may be offered emergency accommodation. This could be a hostel or bed-and-breakfast accommodation.

When will I receive a decision?
Once we have completed your assessment, we will write to you with our decision. If we have accepted a duty to re-house you, we will allow access to Salford Home Search for help finding a new home.

Salford Loaves and Fishes is a charity supporting homeless and vulnerable people in Salford. We provide day services, including meals, advice, and activities, to support those in need. We assist homeless individuals, those at risk of homelessness, and vulnerable people in Salford.

We offer a welcoming environment, practical support, and community activities throughout the week to improve well-being and stability.

How to access:

Drop in service during hours listed. Can phone to explain a client's complex needs if necessary.

We offer a safe, supportive environment for individuals, helping them make positive choices about their current circumstances.

Discovery House provides  supported housing to single adults experiencing homelessness. Clients stay with us for up to two years.

Our programme is designed to help our clients craft a new sense of self, renew their sense of independence and control, and realise their potential as members of the community.

Service includes:

We offer a personal service that focuses on the strengths of each individual, and supports them in areas they wish to develop. This might include:

• Accessing sustainable accommodation

• Learning skills in budgeting, paying bills, managing debt and dealing with paperwork

• Accessing employment, training, education, and voluntary work

• Pursuing personal interests.

• Signposting to specialist services, including substance misuse, mental health or domestic violence services

How to access:

Discovery/ Endeavour/Independence house are part of The Connect Manchester Supported housing consortium working in partnership with key providers in the city.

All referrals are made via the Manchester Access and Support (MAS) Gateway, which is an online assessment and referral system operated by Manchester City Council.

If you are an Agency wishing to make referrals on behalf of an individual and do not currently have access to the MASS Gateway, please contact the MAS Gateway Team at masgateway@manchester.gov.uk .

Help to find and apply for jobs.

Services include:

• Work Club
• Unpaid work experience
• Interview skills

How to access:

Through Thursday morning drop in or by referral from other services

We offer a safe, supportive environment for individuals, helping them make positive choices about their current circumstances.

Independence House provides supported housing to single adults experiencing homelessness. Clients stay with us for up to two years.

Our programme is designed to help our clients craft a new sense of self, renew their sense of independence and control, and realise their potential as members of the community.

Service includes:

We offer a personal service that focuses on the strengths of each individual, and supports them in areas they wish to develop. This might include:

• Accessing sustainable accommodation

• Learning skills in budgeting, paying bills, managing debt and dealing with paperwork

• Accessing employment, training, education, and voluntary work

• Pursuing personal interests.

• Signposting to specialist services, including substance misuse, mental health or domestic violence services

How to access:

Discovery/ Endeavour/Independence house are part of The Connect Manchester Supported housing consortium working in partnership with key providers in the city.

All referrals are made via the Manchester Access and Support (MAS) Gateway, which is an online assessment and referral system operated by Manchester City Council.

If you are an Agency wishing to make referrals on behalf of an individual and do not currently have access to the MASS Gateway, please contact the MAS Gateway Team at masgateway@manchester.gov.uk .

Samaritans is a charity that provides confidential support to anyone in emotional distress or crisis. Their main service is a 24/7 helpline where people can talk about their feelings and problems without fear of judgement.

This service is available to anyone, including those experiencing loneliness, depression, or thoughts of suicide.

Samaritans works with individuals from all backgrounds, ensuring everyone can access their support. Examples of their work include listening to someone who is feeling overwhelmed, offering emotional support to those going through tough times, and helping people find ways to cope with their feelings. They also provide resources and information about mental health and wellbeing.

Samaritans plays a crucial role in supporting people in crisis, helping them feel heard and understood. They are committed to suicide prevention. They support people not only for the moment of crises, but to prevent the crisis. They give people ways to cope and the skills to be there for others. And they encourage, promote and celebrate those moments of connection between people that can save lives. They offer listening and support to people and communities in times of need.

How to access:

Call, email or write them a letter to access their service, or download their app. All free of charge.

Interpreters available, service for those with speech impediments available.