Find Services

Refugee Aid (Chorlton) is a charity based in South Manchester. We are all volunteers and work with partner organisations to provide a range of practical items for asylum seekers and refugees across Greater Manchester.

We deliver to the client directly. What we can provide for your clients:

• Good quality (sometimes new) upcycled items for adults, children and babies covering:
• Clothes, shoes, new underwear and socks
• New toiletries
• Small toys, games, DVDs, craft materials and stationery for school/college aged pupils
• Baby equipment e.g. pram, buggy, stroller, Moses basket filled with clothes, toys, sling and new born nappies, bath
• Bikes, with lock & helmet, and scooters. We also provide mechanical help for clients who have a bike that we have provided.

How to access:

Referral only from registered partner agencies.

Referrals come to us from 5 main sources, Manchester Refugee Support Network, M/c City of Sanctuary, Rainbow Haven, Serco and Refugee Action for the refugees and asylum seekers placed in rooms and those who have been already housed in rented accommodation across Greater Manchester.

The Refugee Council’s Children’s Panel provides advice and support to separated (unaccompanied) children and young people seeking asylum. The Children’s Panel is funded by the Home Office but we are a fully independent organisation and provide independent advice.

The Children's Advisor, can offer:

• Advice about the asylum process and related matters to separated children and professionals involved. All Children’s Advisors are registered with the IAA (formerly OISC) at Level 1.

• Advocacy for the young person in the form of acting as appropriate/responsible adult during meetings and interviews (e.g LAC reviews, Home office interviews, age assessments).

• Referrals to other services (e.g immigrations/welfare solicitors, Red Cross family tracing, social clubs).

• A means of linking up different professionals involved in the care and support of separated asylum seeking children and young people.

How to access:

Make a referral through the helpline - 0207 346 1134

Young people can contact the freephone helpline 0808 175 3499 or message via Whatsapp 07888 866 615

Paper referral form available for professionals on request.

Infoline is a source of information and support for people seeking asylum.

What is this service? Our team can provide information and support on many topics, including:

• Services who offer help and what they do

• How to find out about the asylum system

• How to find immigration advice

• Getting Home Office housing and financial support (asylum support)

• Problems with Home Office housing and financial support

• What to do if you are asked to leave Home Office accommodation

• Your rights and entitlements

Who can use this service:

• Adults seeking asylum in England
• Adults living in Home Office accommodation in England who have received a decision on their asylum claim.

How to access:

Please call us or use the contact form via: https://www.refugeecouncil.org.uk/get-help/infoline/

My View is a talking therapy service aiming to stabilise and improve the psychological and emotional well-being of separated asylum-seeking children.

What we offer:

• Up to 8-12 one to one therapy sessions - face to face or remote.

• Psycho-social groups

• Creative Wellbeing Techniques

• Psychoeducational workshops for clients upon request (i.e. sleep hygiene, trauma, drug awareness)

• One off 3 crisis sessions

• Workshops for social workers, foster carers, teachers, mental health services and other mainstream service providers (upon request, within our strategic areas) to raise awareness regarding the specific needs of young refugees.

• We can offer support in remote locations

How to access:

Referrals via the form on our website.

Friendly and helpful advice and support is available for asylum seekers and refugees in North East Lincolnshire.

Support at the drop-in includes: access to English classes, courses and education, volunteering opportunities, housing advice, employability support.

Welcome House charity based in Hull city centre and Target Housing also attend this drop-in.

Refugee Legal Support works in solidarity with people who migrate. We advocate for the promotion and protection of people’s rights throughout the migration process.

We can support with:

• Family reunification with a family member in the UK; and

• Afghan Relocation and Assistance Policy (ARAP) applications where the applicant is in Afghanistan or the surrounding region.

How to access:

If you would like to register your case in the event we can assist in the future, please complete the client registration form below – please note we cannot consider queries which have not completed a form: https://refugeelegalsupport.org/legal-info/for-people-from-afghanistan/

You can find more information in our FAQs and self-help guides, available in multiple languages.

Our aim is to develop supported lodgings for refugees in Bristol where Refugee Welcome Homes provide ongoing support and signposting for both the person who offers the room (we refer to this person as the landlord) and refugee lodger. RWH introduce potential refugee lodgers and landlords to each other, providing both the lodger and the landlord with "light touch" support for the period of between 12-18 months.

Using Home Office funding, B&NES Council commission Julian House to resettle people with ‘refugee’ status through the Vulnerable Persons Resettlement Scheme (VPRS). The scheme exists to enable the resettlement of those who have been identified by the United Nations as being the most vulnerable people fleeing persecution, violence, and life-threatening challenges in their countries of origin. We work mostly with families, many of whom have significant medical conditions and/or who have survived torture. The project supports and empowers families to rebuild their lives, move forwards from trauma, and live happily and independently in the UK. We work closely in partnership with local charity Bath Welcomes Refugees amongst other local, regional and national organisation.

Refugees at Home is a UK charity which connects those with a spare room in their home to refugees and people seeking asylum who are in need of somewhere to stay.

We recruit and support volunteer hosts who are willing to offer a temporary home and a helping hand.  Our role is to carefully match each guest and host, to assess and prepare them ready for hosting, to advise on hosting arrangements and accommodation, and to provide ongoing support to hosts throughout each stay.

Who we can help:

We may be able to arrange for short-term, temporary accommodation with one of our volunteer hosts if you-

• Have refugee status

• Have leave to remain

• Are actively engaged in the asylum process (OR)

• Are hoping to come to the UK under the Homes for Ukraine sponsorship scheme

How to access:

Referral via website - https://refugeesathome.org/help-and-information/referrer-application-guide/

You can also apply directly to us if you have refugee status in the UK. Please read our Guest application guide and fill in the application at the end of the guidance via: https://refugeesathome.org/help-and-information/self-referred-guests/

Free short courses and workshops offering pre-employment information and guidance for people recently arrived in the UK, often learning English.

We encourage and support learners to take small steps to improve their employment prospects. To support people to do this, we offer follow up appointments and work closely with other services.

These are the courses and workshops usually offered at Rainbow Haven in Gorton for half a day each week:

• Pre-employment (6 weeks)

• Job Applications and Interview Skills (3 weeks)

• Learning English (3 weeks)

• CV (workshop)

How to access:

If you would like to find out more about courses or workshops email info@refmentors.org.uk

Refugees & Mentors offers various forms of support, including one-on-one mentoring, workshops, and group sessions. We assist with important tasks such as finding accommodation, understanding the healthcare system, and improving language skills.

Offers a wide range of individualised information, guidance and support, including in regard to:

• Professional roles in the UK

• Career development

• UK industry knowledge

• Job application & interview skills

• Professional bodies

• UK experience

• Industry qualifications

Who provides the service?

Mentors are Jacobs employees, with experience in different sectors and a variety of roles. All volunteers have participated in induction training and are supported by Refugees & Mentors and Jacobs.

How is mentoring provided?

• For up to 5 months
• 5 hours commitment each month
• Face-to-face and virtually, in the day or early evening.

How to access:

To find out more email info@refmentors.org.uk

The Work Club offers employment-related information, guidance and support for refugees, vulnerable migrants and people seeking asylum who live in the area of Manchester Local Authority.

Together we offer:

• Information and guidance, including; volunteering, finding and applying for jobs, career routes, education and training, recognition of overseas qualifications, learning English and developing individual learning and career plans.

• Digital skills appointments in English and Arabic.

To Access:

This service is offered remotely through phone and video appointments and through a drop in. Please contact info@refmentors.org.uk to find out more.

A specialist service offering support for refugee engineer, architect, IT, telecoms and business service professionals who are restarting their careers in the UK.

Service includes:

• Paid Returner Placements - we’ll do our best to broker a 3-12 month paid placement in your profession. You’ll be paid at least the National Living Wage.
• Build your profile - we help you create a detailed skills portfolio, a UK standard CV and to network.
• Match your skills to roles - we can’t make promises of jobs but we will guide you in how to spot the right roles.
• Guidance and support to join professional bodies.
• Support to find a long term position after a placement.
• Signposting to other organisations.
• Additional support from our Mentoring Project or for Manchester residents, the Rainbow Haven Work Club

How to access:

If you are qualified, have at least 2 years professional experience, and live in Greater Manchester, contact Refugees and Mentors CIC via the contact enquiry form on their website: https://refmentors.org.uk/contact-us/

At our drop-ins we offer refreshments, including a meal, opportunities to meet other women, get help and support from staff, volunteers and some other organisations that attend.

When you attend our drop-in we will explain the different ways that we can work with you. This could be by offering you help finding a solicitor, making a phone call, interpreting a letter or providing you with someone who can attend an appointment with you.

We want to help all women be as informed as possible about the things that affect them. Refugee Women Connect runs workshops, activities and classes which will provide you with information on a range of topics.

How to access:

If you need details of when and where our drop-ins run then please contact us.

To find out more about our workshops, activities and classes, check the reception desk at each drop-in or speak to a staff member or volunteer.

Children are always welcome and we have toys for them to play with.

Language & culture classes taught by people of refugee and migrant backgrounds. RefuLingua enables people of refugee and migrant backgrounds to gain employment or work experience through teaching their native language. By providing basic language teacher training and ongoing support, RefuLingua offers our tutors the opportunity to develop new skills, meet new people and gain confidence in a new country.

At the same time, RefuLingua gives host communities the opportunity to recognise and celebrate the skills that people of refugee and migrant background bring to our city, through the eyes of being a student. It challenges the stereotype of refugees as people who just need or receive help, and welcomes them as neighbours, co-contributors and teachers.

How to access

Varies, sign up via the Bridges for Communities website.

This project started in 2013 when Pioneer Minister Ed Leavy believed God was calling him to start a ministry for the homeless of Stockport.

After being told there were no homeless in Stockport by officials, Ed & his team set up a soup kitchen style operation in an empty car park in the middle of Stockport.

The first week 5 people turned up, the following week 50 & these numbers continued to grow until we were offered to set up our operation in several different locations eventually outgrowing all of them due to demand.

Services include:

• We distribute: Clothes, bedding, tents, sleeping bags & emergency food parcels when needed

• We provide: Advocacy and advice for refugees and asylum seekers in Stockport

• We help: We work with local statutory and voluntary organisations to help the homeless into accommodation

• We partner: We work with other charities to provide mental health support and skill building activities

How to access:

For more information please call or email us or complete our Contact Form via: https://www.stockportloavesandfishes.org/contact

Welcoming resettled refugee families in Bristol. In partnership with the Bristol City Council, we recruit and train volunteers to help resettled families become independent living in the UK. Volunteers provide befriending support and help with a variety of everyday tasks to see families on the Resettlement Scheme become independent.

We host residential programmes throughout the year in order to allow our participants to form deeper relationships and to become a part of the OSH family. Our residentials combine informal education and creative workshops with time to relax, unwind and have fun with new friends.

A 6–8-week course, 2 class based lessons a week plus work placement in the shop and warehouse. Basic English. Free, open to all, runs 4 times a year, designed to be really flexible so that it can fit in with other commitments. Runs on Mondays, Thursday and Fridays, but you don’t need to commit to all three days. Lunch included. Certa accredited Level 1. Contact us for the schedule. Term time only.

Rethink Rebuild Society (RR) is a Manchester-based charity that works towards improving the lives of refugees, asylum seekers, and immigrants, in particular but not exclusively Syrians in the UK, helping them become positively established within British society.

Services provided:

• Refugee Support- Advice service that provides support with benefits, job searches, and immigration matters. They also provide advice regarding education, housing and employment. Education and training are also provided in computer skills, entrepreneurship, and volunteering opportunities, mainly in English.

• Social Inclusion- Education and training in English language and culture

• Social Gatherings- They run social gatherings, in particular but not exclusively, for the Syrian community during Eid days and Christmas and Easter holidays

• Annual Syrian Day- Their annual 'Syrian Fun Day' is a celebration of Syrian heritage that brings together hundreds of people from all over the country. Typically hosted during the summer, this event is widely attended by guests and dignitaries who enjoy Syrian food and explore a market-style array of clothing, literature, souvenirs, and more.

• Monthly Seminars and Movie Screenings- Their monthly seminars and movie screenings address issues pertaining to Syria or Syrians, or refugees, asylum seekers, and immigrants from other countries, and allow for constructive discussion and debate.

• Educational Projects- In collaboration with a number of charities and organisations, has already initiated educational projects as well as children and adolescent protection programmes

How to access:

You may drop in and wait for one of their team to help you or call the office to book an appointment before you come.

On a Tuesday, there is a IAA (formerly OISC) accredited Immigration advice drop-in which can include addressing issues such as:

• fee waiver for destitute/failed asylum seekers
• family reunion-new arrivals support
• discretional routes
• settlement protection.

Revive also offers (by appointment only):

• Women’s group arts and craft - every Monday except school or bank holidays (On referral basis)
• Allotment project
• Destitution support: food parcels and other essentials

How to access:

Drop-in or agency referral.

Waiting list for family reunion support is currently 2 months, through the organisation referral form - https://www.revive-uk.org/drop-in-services/

Drop-in service for asylum seekers and refugees covering move-on advice for newly recognised refugees, asylum support, No recourse to public funds, homelessness.

Revive run a variety of activities at their drop in including

• Run non-accredited ESOL classes (Present at hub and register to access.)
• Employability/IT support
• Volunteering programme
• Social club (football, cycling, snooker, table tennis)
• Destitution support: food parcels and other essentials

How to access:

Drop-in or agency referral. Through the organisation referral form - https://www.revive-uk.org/drop-in-services/

An online guide to the UK immigration and asylum system.

Multiple translations available on website.

Toolkit contents include:

• Key guides
• Asylum
• Immigration

How to access:

View online

The Toolkit’s design, technical infrastructure and system is managed by Michael Collins (Coordinator) who also advises on its development.

Central resource and information website for job seekers in Rochdale.

Services Include:

• Volunteering
• Job search and application support
• Courses / training
• Unpaid work experience
• Paid work experience
• Website resource
• Interview skills

To Access:

To find out more information please email or call

Rochdale Borough Council provides advice and assistance to people who are homeless or at risk of homelessness. They work with local organisations and services to prevent homelessness and help individuals access safe accommodation.

To Access:

Please phone, email or complete their online referral form: https://www.rochdale.gov.uk/housing/report-someone-risk-homeless

Our service is confidential, non-judgemental and for people of all ages, genders, and orientations.

We provide free and confidential sexual health services. This includes information and advice on all types of contraception, STI testing and treatment.

We offer most forms of contraception and screening for sexually transmitted infections, particularly if you have no symptoms and need a check up. If you have symptoms get in touch with us for an appointment at one of our hubs, or call into one of our sit and wait sessions.

To access:

Drop-in (or) book an appointment through our website (or) call us

A dedicated woman led organisation striving to empower all women, in particular BME women to reach their full potential.

A free and strictly confidential service.

Have you been affected by any of these issues?

• Physical violence

• Emotional violence

• Sexual abuse

• Self harm

• Isolation and control

• Forced marriage

How to access:

For access to support and a safe place to talk, contact us via phone at 01706 860157 or by completing this form: https://www.rwwa.org.uk/contact/

The CHAT Hub provides a non-clinical, community-based mental health crisis service, delivering immediate support to individuals experiencing emotional distress or self-defined crisis.

Positioned as an alternative to A&E, the CHAT Hub offers a welcoming, therapeutic environment for de-escalation and guidance toward recovery pathways.

The service is built on collaboration with local health, social care, and community partners, emphasising accessibility and person-centred care.

Service Objectives:

• Provide a safe space for individuals in distress without the need for prior appointment.

• De-escalate crises using a trauma-informed and strengths-based approach.

• Connect users with appropriate services for ongoing support, including mental health teams, housing services, and community organisations.

• Build trust through involvement with community leaders and individuals with lived experience.

How to access:

Both drop-in and bookable appointments available

To request a call or to refer yourself or someone else, please fill in this form:

https://forms.office.com/Pages/ResponsePage.aspx?id=nJLdtv9plE2Qce9q7LDqjCLzzstjS3RPjhZy5lsMTjNUM0pBUFpCTUtONE1XRUM1M1YyQU5QQUpPWSQlQCN0PWcu

MAES has classes from Pre-entry to Level 1 in various locations across the city. The adult learning centres with ESOL courses include Sacred Heart Sure Start Children’s Centre

There is an opportunity to get qualifications on some courses. Courses are either two or three sessions per week

How to access:

There are lots of different ESOL courses in Manchester. To join any of them you need to do an assessment with the Manchester ESOL Advice Service.

To apply for an ESOL course, please complete this form: https://www.smartsurvey.co.uk/s/Apply_for_ESOL_Manchester_24_25/

We will use the details you've provided to contact you about an assessment for an ESOL course in Manchester

Many survivors have had horrendous experiences. They are often unable to trust anyone, experience flashbacks and live in constant fear. Our women’s and men’s safehouses provide a welcoming, safe and supportive environment so survivors can begin to get their lives back. Survivors living in our safehouses receive support from a dedicated caseworker to assist with their recovery. In order to access our services, survivors must first be referred into the National Referral Mechanism by a First Responder. Please see our website for more information.

Our UK team works to safely reunite child refugees with their families in the UK. 

We specialise in providing free advice and representation to unaccompanied refugee children and separated families in family reunion applications under the Immigration Rules or outside the Rules based on human rights.

In particular, our team will: 

• Advise the child and their family about making an application for entry clearance to the UK

• Advise on the eligibility requirements, time-frames and evidence necessary for applying

• Prepare witness statements with the child, UK-based family members and other relevant parties

• Collect necessary evidence for the application, including expert reports when relevant

• Complete the online application form and any necessary paper forms 

• Monitor the decision-making process of the Home Office and help challenge any unreasonable delays.  

If the application is unsuccessful, our team will: 

• Advise on challenging the Home Office refusal decision in the First Tier Tribunal (Immigration and Asylum Chambers)

• Explain the timeframe and process of an appeal procedure in the UK

• Occasionally represent the child and their family members in the appeal process, alongside a UK barrister

• If the team is unable to represent the child in the appeal process, we will promptly refer them to external immigration lawyers for representation.  

How to access:

Please call or email us for more information.

For urgent out of hours media enquiries please contact: +447517805753

If you would like to receive help from our legal team with your application for refugee family reunion, please download this form: https://www.safepassage.org.uk/s/Enquiries-form-2021-9s7y.docx and emailing us the completed form to uklegal@safepassage.org.uk

The service offers free, specialist counselling for women who are refugees, trafficked or seeking asylum. Based in central Bristol, all of our counsellors are female, qualified and have specialist experience in working with trauma. For women who do not speak English we have trusted and confidential interpreters who can support the counselling sessions. The Safer Women’s Project is currently open to new referrals. To make a referral for yourself or someone else, please complete our Safer Women’s Project Referral Form. Alternatively, please contact our helpline on 0117 9166461 / 0345 4582914 or email helpline@womankindbristol.org.uk.

Abonsh House is our specialist refuge based in Greater Manchester, providing short-term accommodation for up to four single migrant women with no recourse to public funds, who are experiencing gender-based violence.

• This includes single migrant women who have overstayed their visa conditions and those who are undocumented.

• Women residing in the refuge have access to intensive and specialist practical and emotional support to recover from their experience of gender-based violence.

• Once women have recourse to public funds, they will be supported to move on from Abonsh House, either to another refuge/specialist accommodation provider or by presenting at the Local Authority housing department.

How to access:

To make a referral into Abonsh House, please contact our team via info@safety4sisters.org. You will be provided with a referral form to complete and submit, which will be triaged by the management team. We will aim to respond to you as soon as we can.  We will consider national referrals into Abonsh House, but we will prioritise referrals from within Greater Manchester. 

Please note, we are a small team, and we receive a high number of referrals. Agencies and professionals should have exhausted all other routes to safety with the women they are supporting, prior to referring into Abonsh house. 

We provide specialist advocacy support to migrant women who are facing any form of gender-based violence, including but not limited to:

• Domestic Abuse

• Sexual Abuse 

• Coercive control and emotional abuse 

• Financial abuse

• Honour-based violence

• Forced Marriage

• Immigration Abuse

How to access:

If you are a professional and wish to make a referral to Safety4Sisters, please download and complete our agency referral form: https://www.safety4sisters.org/s/S4S-Updated-Referral-Form.docx

Email it to info@safety4sisters.org. We will aim to respond to you as soon as we can.

If you are a woman that wishes to access our support, please contact our helpline between the hours of 10am – 4pm. 

If you are at risk or feel in danger, please contact the police by calling 999 immediately. 

Our mission is to provide support and refuge from domestic abuse to women from Black, Asian and minority communities and their children, to improve social inclusion, build confidence and skills, achieve emotional and practical well-being, and enable them to lead independent lives.

If any of these apply to you, please get in touch via our helpline or email:

• I want to leave an abusive situation 
• I think I’m experiencing domestic abuse, but I’m not sure 
• I think I’m experiencing domestic abuse, but I’m not sure 
• I’m part of an organisation and would like to refer somebody
• I want information or support to help with a situation of domestic abuse or forced marriage 
• I want to know more about healthy relationships 
• I’m part of an organisation and would like to refer somebody

How to access:

Call us today on 0161 945 4187 or email us on help@saheli.org.uk

We’re able to talk with you in a range of languages and we offer judgement-free, culturally appropriate support for you, your friends or your colleagues. 

Age UK Salford offers direct support and services to improve the opportunities, health and wellbeing of older people and carers.

Volunteering:

Age UK Salford relies on volunteers to help us offer vital services in the local community.

To request a Volunteer Application Pack, please complete your details on the request form and we will be in touch: https://www.ageuk.org.uk/salford/get-involved/volunteer/volunteer-with-us/

Services include:

• Information and Advice: Offers a free and confidential information and advice service for older people, their families and carers.

• IT Drop-in: IT Support for beginners to the advanced. Advice about sending emails, booking appointments and other online services.

• Age Well in the Community: Enables Salford residents 60 plus to become better connected to people and places in their neighbourhood. The Team are running Coffee & Company hubs to enable Salford residents to meet others and access information to help them stay connected and age well.

For more information about the groups. Contact: Francesca Restelli on 07510 769366 or email at: francescarestelli@ageuksalford.org.uk

• Critchley Community Hub: You can enjoy a variety of group-based learning activities. If you would like to call ahead before attending. Contact the centre on: 0161 359 3410.

How to access:

For more information please check our website

To get in touch, please call us or complete this contact form and we will contact you back: https://www.ageuk.org.uk/salford/about-us/contact-us/

Salford Assist is a Salford City Council scheme that can offer short term support to people who are in a crisis, emergency or major disaster situation. These situations can mean that you are unable to meet the basic needs of yourself or your family.

Salford Assist doesn’t offer cash payments, but would consider your immediate needs and try to help with essential items such as:

• a referral for baby milk, nappies or food for your baby and your family

• essential furniture items, for example a bed, or white goods

• shopping vouchers

• help with emergency supply of gas or electric where there is no heating in the household

• advice and referrals to another service, agency or fund

• council tax support

• copies of birth certificates for homeless people.

All other options for support should be investigated before an application is made. The scheme is linked to other support services including homelessness prevention, debt advice, welfare rights, money management skills, affordable loans and council tax.

How to access:

Applying is easy. Please contact the team by phone or complete an online application form if you meet some simple criteria via: https://contactus.salford.gov.uk/?formtype=SA

Vocational Qualification for 16 to 18 year olds.

In addition to learning more about the English language, its grammar, spelling and conversational patterns, this course will help you to improve your Maths and IT skills.

Higher-level students will be able to further develop their practical skills by combining ESOL with another subject such as construction or hair and beauty.

Salford City College can offer financial support with travelling to college, childcare and a bursary to eligible students.

How to access:

For more information, please view their website.

To apply to the course, click 'apply now'

In addition to learning more about the English language, its grammar, spelling and conversational patterns, this course will help you to improve your Maths and IT skills.

Higher-level students will be able to further develop their practical skills by combining ESOL with another subject such as construction or hair and beauty.

Salford City College can offer financial support with travelling to college, childcare and a bursary to eligible students.

How to access:

For more information, please view their website.

To apply to the course, click 'apply now'

In addition to learning more about the English language, its grammar, spelling and conversational patterns, this course will help you to improve your maths and IT skills.

Higher-level students will be able to further develop their practical skills by combining ESOL with another subject such as construction or hair and beauty.

Salford City College can offer financial support with travelling to college, childcare and a bursary to eligible students.

How to access:

For more information, please view their website.

To apply to the course, click 'apply now'

We are a free recruitment service commissioned by Salford City Council. We are a small team who work with passion and dedication getting Salford residents into work.

We provide a friendly, personal and professional service, giving people the opportunity to turn their lives around with full-time and part-time jobs, apprenticeships and work experience prospects.

We provide job seekers with access to independently sourced vacancies which are unavailable in the wider job market - increasing the chances of our candidates obtaining the role.

• Job search and application support
• Courses / training
• Paid work experience
• Website resource

How to access:

Email to set up an account

Broughton Hub provides a 'one stop shop' for a wide range of community services, facilities and access to all council services.

Broughton Hub is a community service in Salford that helps local people access various support. It works with residents, families, and community groups to improve wellbeing and provide information on different services. The Hub offers support for issues like health, housing, education, and employment.

Services include:

• Council services
• Hate crime reporting centre
• Information and advice
• Health services
• Nursery and Youth Centre
• Salford Foodbank distribution and collection point
• Digital assistance
• School uniform exchange

Our activities regularly change so see our website for full list https://www.salford.gov.uk/council-buildings-and-venues/broughton-hub/

How to access:

Attend drop in or give us a call

We provide free food to anyone in food poverty. We do not operate a voucher system as we don’t see how that helps people struggling with food poverty for the longer term.

We work in collaboration with the Red Cross who provide destitute asylum seekers with a bus fare to attend the project. We also help anyone who is struggling with coping for a short period until they are able to manage again.

We provide basic food stuff and as much fresh food as we are able to obtain from other food providers, such as Fareshare and Fareshare Go (food from Tesco extra and express) or from our allotment.

We seek to help wherever we can and will always give at least one food parcel and then continue depending on the circumstances presented.

How to access:

Individuals can self-refer by contacting the service directly. Access the project via the car park entrance. Once a referral is made, clients receive a food parcel that contains essential items, such as canned goods, pasta, rice, and fresh produce.

You can also call us for help if necessary.

The programme aims to help men  achieve their goals, develop a bespoke action plan, deliver training to develop new skills, offer volunteering opportunities, work placements and employment.

We also offer one to one practical information, advice and guidance to help unemployed men to enhance and improve their wellbeing, access local employment opportunities and improve their quality of life.

How to access:

We welcome referrals from individuals, VCSE and partner organisations.  To refer or self-refer, please download and complete a referral form via: https://www.salfordfoundation.org.uk/services/adults/employment-and-training-services/

Forward this to the Targeted Adult Services Team on adultservices@salfordfoundation.org.uk.

Our new Employability Project aims to help men improve their confidence, gain work experience, access training opportunities, develop employability skills, meet local employers and move into work.

How to access:

To refer a client to the service, please use the Landsec Futures Employability Referral Form in the download section : https://www.salfordfoundation.org.uk/services/adults/landsec-futures-employability-project/

The project is generously supported by Landsec for three years as part of their commitment to deliver more social value.

‘The Shed’ is a safe and confidential place which offers holistic support including  information, advice, advocacy, guidance, mentoring and group support for men living in Salford or men with a local connection.

Our Team aim to help men to move forward in their lives and reach their potential using professional help, volunteer and peer support and currently focuses on the following themes:

• Welfare assistance & wellbeing

• Learning, Skills & Work

• Reducing re-offending & rehabilitation

How to access:

Drop-in

Please call or email us for more information

The service focuses on providing trauma-informed support for adult men aged 18+ who are on probation. It focuses on people’s strengths and aspirations, giving men the greatest opportunity to move forward positively in their lives.

When someone accesses the service, they receive tailored support that’s designed to match with their aspirations and help them meet their goals. Tailored support helps to motivate men to make positive changes around:

• Personal wellbeing

• Family and relationships

• Building social connections

• Independent living skills

Our goal is to give people more opportunities, tools and positive relationships, meaning that the likelihood of re-engaging with probation services again the future is reduced.

How to access:

All referrals are co-ordinated centrally by The Big Life Group with Salford Probation Service. If you are on probation, please contact your Probation Officer or Key Worker if you would like to be referred to our service.

Probation staff are also co-located with Salford Foundation staff to help run a smooth and integrated service from initial referral, needs and risk assessment to sharing progress and support plans for men.

Trauma-informed, holistic services with specialist interventions and peer support which empowers women experiencing complex and multiple challenges to progress and change. Key groups include female offenders and victims/survivors of domestic abuse.

Services include:

• Pathways Programme: supports women aged 18+, including marginalised and vulnerable women in Salford with low level mental health needs.

• Indigo Programme: The project provides support for women aged 18+ living in Salford who have experienced domestic abuse including victims and survivors, who are no longer in the relationship, and consider themselves safe.

• Together Women Project: Gender specific service providing a one stop shop of support for female offenders with multiple complex needs and living in Salford.

• The Effective Women's Centres Project: The aim of the EWC Project is to build and share evidence on how women’s centres transform lives and benefit communities to inform and shift policy.

• Elevate Salford (for women): The programme aims to help women achieve their goals, develop a bespoke action plan, deliver training to develop new skills, offer volunteering opportunities, work placements and employment.

How to access:

Call, email, web-form or service referral https://www.salfordfoundation.org.uk/contact/

The Salford Homelessness Service helps people who are homeless or at risk of becoming homeless. They work with individuals and families in Salford, offering support to find safe and secure housing. The service is available to anyone facing homelessness, including those living in temporary accommodation or staying with friends.

The service provides various types of help. For example, they offer advice on housing options, assistance with applying for housing benefits, and support in accessing emergency accommodation. They can also help people create a personalised plan to improve their situation and maintain their tenancy.

To Access:

Referrals to the service can come from different sources, such as social services, local charities, or directly from individuals seeking help. The team works closely with various organisations to ensure people receive the right support, including mental health services and financial advice. Self-referral form: https://gm-ca.org/referral/FormPage.aspx

If you are homeless today, go to Salford Housing Options Point and ask for housing options advice. You can also go to Salford Loaves and Fishes on Paddington Close in Pendleton Monday to Friday 9am to 2pm.

Do I need to bring anything? You will need to take the following with you:
Proof of your ID such as a valid passport, a driving licence, a medical card, a letter from your GP Proof of your income or benefits Proof of your National Insurance number

What will I be asked at my housing options assessment?
You will be asked questions about your current housing situation. This is important as it will allow the team to provide you with tailored advice relevant to your circumstances. If you have nowhere to live, this will trigger a homelessness assessment, under the homelessness legislation.

What is temporary accommodation?
Customers who are assessed under the homelessness legislation as having a priority need, and have no accommodation available to them that evening, may be offered emergency accommodation. This could be a hostel or bed-and-breakfast accommodation.

When will I receive a decision?
Once we have completed your assessment, we will write to you with our decision. If we have accepted a duty to re-house you, we will allow access to Salford Home Search for help finding a new home.

Salford Loaves and Fishes is a charity supporting homeless and vulnerable people in Salford. We provide day services, including meals, advice, and activities, to support those in need. We assist homeless individuals, those at risk of homelessness, and vulnerable people in Salford.

We offer a welcoming environment, practical support, and community activities throughout the week to improve well-being and stability.

How to access:

Drop in service during hours listed. Can phone to explain a client's complex needs if necessary.

Volunteer Centre Salford offers support for Salford residents, organisations, and groups whose services are for the benefit of the people of Salford. 

We work with voluntary, community, social enterprise, public and private organisations. We are happy to advertise volunteering opportunities from organisations outside Salford, that Salford residents would like to engage in.

To Access:

Get in touch - please book an appointment via volunteer@salfordcvs.co.uk or call 0161 787 7795

The Salvation Army Blackpool Citadel provides essential support to individuals and families in need. They offer various services, including food banks, emergency assistance, and help for the homeless. Their aim is to assist people facing difficulties, such as those struggling with poverty, addiction, or mental health issues.

The Citadel works closely with local authorities, charities, and community groups to connect with those in need. People can be referred to their services by social workers, health professionals, or even self-referrals from individuals seeking help.

Examples of their work include providing meals and groceries to families, offering a safe space for homeless individuals, and running programmes to support recovery from addiction. They also organise community events to promote social inclusion and well-being.

The Salvation Army in Blackpool runs a weekly drop in service and provides support to refugees and people seeking asylum in Blackpool. They provide food and clothing donations as well as some casework support.

We offer a safe, supportive environment for individuals, helping them make positive choices about their current circumstances.

Discovery House provides  supported housing to single adults experiencing homelessness. Clients stay with us for up to two years.

Our programme is designed to help our clients craft a new sense of self, renew their sense of independence and control, and realise their potential as members of the community.

Service includes:

We offer a personal service that focuses on the strengths of each individual, and supports them in areas they wish to develop. This might include:

• Accessing sustainable accommodation

• Learning skills in budgeting, paying bills, managing debt and dealing with paperwork

• Accessing employment, training, education, and voluntary work

• Pursuing personal interests.

• Signposting to specialist services, including substance misuse, mental health or domestic violence services

How to access:

Discovery/ Endeavour/Independence house are part of The Connect Manchester Supported housing consortium working in partnership with key providers in the city.

All referrals are made via the Manchester Access and Support (MAS) Gateway, which is an online assessment and referral system operated by Manchester City Council.

If you are an Agency wishing to make referrals on behalf of an individual and do not currently have access to the MASS Gateway, please contact the MAS Gateway Team at masgateway@manchester.gov.uk .

Help to find and apply for jobs.

Services include:

• Work Club
• Unpaid work experience
• Interview skills

How to access:

Through Thursday morning drop in or by referral from other services

We offer a safe, supportive environment for individuals, helping them make positive choices about their current circumstances.

Independence House provides supported housing to single adults experiencing homelessness. Clients stay with us for up to two years.

Our programme is designed to help our clients craft a new sense of self, renew their sense of independence and control, and realise their potential as members of the community.

Service includes:

We offer a personal service that focuses on the strengths of each individual, and supports them in areas they wish to develop. This might include:

• Accessing sustainable accommodation

• Learning skills in budgeting, paying bills, managing debt and dealing with paperwork

• Accessing employment, training, education, and voluntary work

• Pursuing personal interests.

• Signposting to specialist services, including substance misuse, mental health or domestic violence services

How to access:

Discovery/ Endeavour/Independence house are part of The Connect Manchester Supported housing consortium working in partnership with key providers in the city.

All referrals are made via the Manchester Access and Support (MAS) Gateway, which is an online assessment and referral system operated by Manchester City Council.

If you are an Agency wishing to make referrals on behalf of an individual and do not currently have access to the MASS Gateway, please contact the MAS Gateway Team at masgateway@manchester.gov.uk .

Drop in Job club

• Volunteering
• Work Club

Samaritans is a charity that provides confidential support to anyone in emotional distress or crisis. Their main service is a 24/7 helpline where people can talk about their feelings and problems without fear of judgement.

This service is available to anyone, including those experiencing loneliness, depression, or thoughts of suicide.

Samaritans works with individuals from all backgrounds, ensuring everyone can access their support. Examples of their work include listening to someone who is feeling overwhelmed, offering emotional support to those going through tough times, and helping people find ways to cope with their feelings. They also provide resources and information about mental health and wellbeing.

Samaritans plays a crucial role in supporting people in crisis, helping them feel heard and understood. They are committed to suicide prevention. They support people not only for the moment of crises, but to prevent the crisis. They give people ways to cope and the skills to be there for others. And they encourage, promote and celebrate those moments of connection between people that can save lives. They offer listening and support to people and communities in times of need.

How to access:

Call, email or write them a letter to access their service, or download their app. All free of charge.

Interpreters available, service for those with speech impediments available.

Hill House’s primary purpose is to enable people seeking sanctuary to have some time away from the city, and to enjoy a few hours or a few days in the countryside. We arrange regular day trips for Gloucestershire’s asylum seekers and refugees, and welcome people from further afield for shorter or longer visits. As a sanctuary seeker, you may be in touch with an organisation that is working in support of refugees and asylum seekers or others in trauma, which can arrange a trip to Hill House. The house is freely available for you. Local refugee support agencies and individuals are welcome to use the house for respite, for away days and for arranging activiites in the area for their members and service users. For those supporting groups in the refugee sector, anywhere in the country, you are welcome to use the house for self-catered stays of up to a week at subsidised cost. Contact Caroline to discuss how we can make any of these activities work for you. There is wheelchair access to the ground floor and to the main lawn. (Apart from day visits, the house is not suitable for families with toddlers.)

Our ISVA Service offers free, non-judgemental, emotional and practical support to women (18+), living in Leeds, who have reported sexual violence to the police, or are considering reporting to the police. Our ISVAs will support you throughout your journey through the criminal justice process, for as long as it lasts, including providing support at Court.

Confidential, free, specialist and independent from the police or statutory bodies. We provide counselling online and in our women-only safe space in Leeds city centre, to women aged 18 and over who have experienced any form of sexual violence or abuse at any time in their lives. We work with interpreters, who are also bound by our confidentiality rules.

We open to referrals once a month. Please see the website for exact dates.

Waiting times are generally around 12 months after a referral has been accepted.