Mental Health Practitioners use a social approach to give personalised, one-on-one support. They look at the whole picture and carefully manage everything related to a client’s care and communication, always considering their feelings.

In our Free Shop asylum seekers and new refugees can shop for any basic living items they are in need of with dignity and choice. Items include clothes, shoes, toiletries, household items, food, and other essentials. Within our shop, we have a Hub where we provide a warm welcome; inform newcomers on what other services and organisations are available to them; and simply sit for a chat for those that want to see a friendly face.

Do you need advice? Do you want to claim asylum? Have you been refused asylum? Are you an asylum seeker who is homeless or without financial support? Are you having issues in your accommodation? Are you a migrant without secure immigration status and are you at risk of homelessness? Have you been trafficked to the UK? We may be able to help.

What we do:

1) We share information and resources so you can understand the asylum system and access your rights for yourself

2) We give advice and casework support when extra help is needed, such as: preventing homelessness; challenging bad decisions by the Home Office; keeping you safe from harm and abuse

What we do not do:

Support not relating to asylum claims or support, or for people with Leave to Remain, this includes: Debt (except NHS overseas patient charges) Benefits (except asylum support) Help applying for bank accounts, driving licenses, or jobs Regulated immigration advice, including: Advice about the content of an asylum claim Completing PIQ forms or ‘Asylum Questionnaires’

How to access BRR advice

If you live in a hotel, speak to a worker from BRR, Borderlands, Mind, Red Cross, The Haven or North Somerset Welcomes Refugees at the hotel. If you do not live in a hotel, visit our Drop-in on Wednesday at 10am in Wellspring Settlement BS5 0AX

Our skilled and experienced advice team support refused asylum seekers, and others in need of protection, with understanding asylum decisions and systems, accessing services and entitlements, liaising with solicitors and health professionals, and applying for Home Office support. Who we can advise: people who are claiming asylum, need to claim asylum, or have been refused asylum. We are not experts in the rights of people who have been granted refugee status, or who are migrants who do not need asylum. However, our Monday drop-in centre is open to non-asylum seeking migrants needing a safe space and a warm welcome, and we may be able to signpost to appropriate services.

As the go-to experts in asylum support law, we build expertise amongst other organisations helping destitute asylum seekers to apply for support.

Services include:

• ASAP guide to asylum support appeals

• Searchable resource library: Here you can find a fully searchable library of ASAP resources on asylum support and asylum support appeals.

Training:

We provide monthly webinars, face to face training and e-learning for community organisations, advice agencies and legal practitioners, helping them understand and apply this complex area of law.

Advice Line:

ASAP is the only agency in the UK which specialises in asylum support appeals about Home Office housing and financial support. Our second-tier Advice Line enables other advisers to access our expertise directly and receive legal advice for their clients.

020 3716 0283 (Mondays, Wednesdays and Fridays, 2pm-4pm).

How to access:

To view the Training Calendar please follow this link: https://www.asaproject.org/training/upcoming-training

To view the ASAP Guides please follow this link: https://www.asaproject.org/guides

To view the Searchable Resource Library please follow this link: https://www.asaproject.org/resources/library

We provide intensive and assertive support to a small number of care leavers and children in need, as part of our Intensive Support accommodation and support services working specifically with Unaccompanied Asylum Seeking Young People settling in Bristol and South Gloucestershire.

Be Well is for anyone who who is registered with a Manchester GP.

Be Well is here to help you find a way to live and feel well whatever twists and turns life brings. We can even help you get on top of work, family and money worries.

Support Services Include:

• Physical health- Accessing weight management groups, increasing exercise or movement, understanding current eating habits and healthy swaps, physical activity, referral to PARS

• Mental Health and Wellbeing- Confidence building, improving motivation, talking therapies and self-help referrals, managing worries and negative thinking

• Staying in Work- In work access to physio, HR advice and mental health and wellbeing coaching

• Finding Paid Work, Training or Volunteering- Support to help you find your next opportunity, including advice with job search, CV’s, application forms and interviews techniques

How to access:

For more information, just call us on 0161 470 7120

BRASS is a Bolton based charity which supports refugees and asylum seekers with a range of services to help overcome barriers and integrate into the local community.

We offer a variety of services such as Immigration advice, ESOL classes and running an information and support hub in Bolton.

How to access:

Call us to book an appointment, or walk-in to organise an appointment

Brass Bolton offers immigration advice and support to individuals needing help with their immigration status in the UK. They work primarily with vulnerable groups, including refugees, asylum seekers, and those facing challenges in their immigration process.

Services include:

Their services include mainly the provision of support for:

• Refugee travel documents

• E-visas

• Asylum support S95 & S4

• Citizenship applications.

The charity, where necessary, makes referrals to relevant partners to help resolve complex issues related to immigration status. It also supports service users to understand their rights and responsibilities whilst in the UK.

Brass Bolton collaborates with various organisations and community groups to reach those who may need support. They can also refer clients to legal aid and specialist legal services when needed. This ensures that individuals receive comprehensive help tailored to their specific situations.

Overall, Brass Bolton aims to empower clients by providing clear information, practical assistance, and emotional support throughout the immigration process, helping them navigate challenges and achieve a better future in the UK.


How to access:

To access this service you need an appointment - please email admin@brass-bolton.org.uk

Bristol Hate Crime and Discrimination Services offer a support service for victims of hate crime in Bristol that is free and confidential. We can support you to cope with the emotional, physical and mental trauma caused by hate crime. We can work with you to look at your options for taking action to resolve your case. We can work with statutory and voluntary agencies on your behalf, to encourage them to take action, to get updates, and to ensure that they do the right thing. We can support you through legal proceedings relating to your case. We can help you make complaints against other agencies. We can make referrals to other services you need. Your caseworker will work with you and on your behalf to get the best outcome for you.

The British Red Cross might be able to help people who have been:

• Deceived about work conditions
• Threatened and forced to work or carry out activities they don’t want to do
• Forced to work to pay off a large debt
• Treated badly by others and in ways they did not want to be treated.

How to access:

If you are a refugee or asylum seeker who has been trafficked, we may be able to give support and advice on what to do next, and where to get more help. Email us: antitrafficking@redcross.org.uk

The Family Reunion Travel Assistance Service provides financial and practical assistance to refugees wishing to be reunited with their families.

We can give you information about:

• Who Can Apply For Family Reunion
• How To Make The Application; How Much The Process Costs; & How Long The Process Takes
• Receive Your Calls Monday - Friday 9AM - 5PM
• Respond To Your Emails Monday- Friday 9AM - 5PM
• Refer You To British Red Cross Immigration Advisers - Subject To Capacity
• Give You Details Of Other Organisations Who May Be Able To Support You Make The Application
• Use Interpreters If You Need One

We Cannot:

• Make The Family Reunion Or Visa Application For You
• Replace Your Lawyer
• Give You Money towards The Costs Of The Application

How to access:

Appointment only, will accept self-referrals

Care Leavers into Careers (CLIC) supports care experienced young people across the Liverpool City regions and Greater Manchester using a relational, holistic approach that focuses on the individual, their barriers, goals and intentions.

Services include:

• One-to-one advice from trained mentors who understand what is available to care leavers in their location,

• Guidance to support employability,

• Help with funding to make work accessible such as transport in the first few weeks, clothing for work etc.,

• Support to overcome barriers to work including signposting to additional services,

• Help with training costs to access work,

• Regular socials to connect with other care experienced young people, and

• Access to the a mental health and well-being support hub with 24/7 access if desired.

How to access:

For further information, please reach out using our contact form, and a member of the team will get back to you as soon as possible: https://www.catch-22.org.uk/find-services/care-leavers-into-careers/#partners

Red Door is our day centre for people who are homeless or at risk of homelessness in Bury.

We provide a warm welcome to anyone over 18 and provide holistic support including helping with housing, finance/benefits and health issues, with a big focus on well being. We also provide free nutritious meals and a warm hub where people can socialise and receive support.

The team, as well as delivering direct housing outcomes, also enables people to improve their well being through services that meet immediate basic needs, promote mental health and well being, enable people to access healthcare and other support services and to take up education, training, volunteering opportunities and employment – all as a means of sustaining positive housing outcomes.

How to access:

Please phone or email us for more information

The centre, community pantry and allotment in Collyhurst supports people on low incomes with practical needs in health and wellbeing, housing, family life and employment.

Staff and volunteers assist people who are unemployed or receiving benefits, families facing or experiencing homelessness, those struggling with addictions, mental health issues or conditions that prevent them from working.

The community allotment offers a space for local people to learn green skills and socialise in a peaceful outdoor setting. The organic food grown supplies our community pantry at the centre.

How to access:

Phone, email or drop-in.

Cascade Family Essentials is a service that helps families in need. They focus on supporting parents and children who may be struggling, often due to difficult situations like poverty or illness. The service provides essential items such as clothing, food, and household goods to help families manage better.

Cascade Family Essentials not only provides material support but also offers practical help. For example, they may assist families in applying for benefits or accessing other services. They aim to empower families, helping them build skills and confidence to improve their circumstances.

Cascade Baby Bundles aims to support the parent(s) by providing a ‘Baby Bundle’ gift containing items of clothing, toys and essentials that will help cushion the financial impact of a child on a family experiencing hardship. We provide these bundles for new born babies and children all the way up to age ten.

How to access:

Referral sent from professional email address (i.e. GP, school etc.) you can also call the service.

Low cost ethical immigration advice to people with the right to work and claim benefits so that we can provide free advice to people without the right to work and claim benefits as a long term route out of destitution. We are registered with IAA (previously OISC) Level 3.

Citizens Advice Bury & Bolton has developed, and continues to maintain, a strong and trusted presence locally, aimed at supporting individuals and communities across the Bury & Bolton boundaries with a range of social welfare issues.

We provide one off advice/ information and casework (subject to funding and eligibility criteria). 

Our services are focused on supporting communities who are most vulnerable and those who are locked out of the welfare system, or on the verge of being excluded. 

We have specialist advisers in the following areas:

• Welfare Benefits
• Money & Debt
• Community Care
• Housing

Face to Face Advice: Bury & Bolton
Tuesday:
• 1st Floor Castle Buildings, 5-10 Market Place, Bury- 10am-3pm

Thursday:
• Victoria Plaza, Oxford Street, Bolton- 10am-3pm

How to access:

Drop-in

We provide free, confidential, independent and impartial advice to help you find a way forward with your problems.

Whoever you are, whatever the problem. We’re here to help.

Services include:

• Housing advice
• Debt advice
• Pension Wise
• Reporting a hate crime

How to access:

We offer advice on a wide range of subjects. Get in touch with us in a way that works for you. Call our advice line, chat with an advisor on line or visit one of our community hubs which are available across Manchester (listed here: https://www.citizensadvicemanchester.org.uk/face-to-face)

The Out of Hours Advice Service allows you to contact us by Telephone, SMS, and Facebook Messenger between 7pm and 10pm 7 days a week- call us at 01618505053

Citizens Advice Stockport provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Face to Face Advice: Oldham
Monday:
• Customer Contact Centre - drop-in 10am-4pm

• Lees Library - drop-in 9.30 to 12pm and appointments in the afternoon

• Werneth and Freehold Community Project - drop-in 9.30 to 12pm and appointments in the afternoon

Tuesday:

• Customer Contact Centre - drop-in 10am-4pm

• Limehurst Library - appointments only

Wednesday:

• Customer Contact Centre - drop-in 10am-4pm

• Neon Oldham - drop-in 9.30am-12pm and appointments in the afternoon

• Crompton Library - drop-in 9.30am to 12pm and appointments in the afternoon

Thursday:

• Customer Contact Centre - drop-in 10am-4pm

• Chadderton Library - drop-in 9.30am to 12pm and appointments in the afternoon

• Failsworth Library - drop-in 9.30am to 12pm and appointments in the afternoon

• Oldham Integrated Care Centre (ICC)- Benefits Advice Drop in 9.30 to 12.30pm

Friday:

• Customer Contact Centre - drop-in 10am-3pm

• Honeywell Centre (Hathershaw) - drop-in 9.30 to 12pm and Appointments in the afternoon

How to access:

Drop-in

Citizens Advice Stockport provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Face to Face Advice: Rochdale
Monday:
• Number One Riverside- general advice drop-in 9am-3pm

Tuesday:
• Smallbridge Library- general advice drop-in 9am-3pm

Wednesday:
• Number One Riverside- general advice drop-in 9am-3pm

Thursday:
• Number One Riverside- general advice drop-in 9am-3pm
• Heywood Library (Appointment only)- contact advice-line on 0808 278 7803 to book

Friday:

• Littleborough Library - general advice drop-in 9am-3pm

How to access:

Drop-in

We provide free, confidential and impartial advice to residents of Salford, and campaign on big issues affecting people’s lives.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.

It doesn’t matter who you are, or what your situation is, Citizens Advice Salford will always give you free, confidential and impartial advice.

Face to Face Advice: Salford
Monday:
• Pendleton Gateway- drop-in 9am-1pm
• Eccles Gateway Centre- drop-in 9am-1pm

Tuesday:
• The Walkden Gateway- drop-in 9am-1pm
• Cadishead Library- drop-in 10am-12:30pm

Wednesday:
• Broughton Hub- drop-in 9am-1pm
• Eccles Gateway Centre- drop-in 9am-1pm
• Pendleton Gateway- drop-in 9am-1pm

Thursday:
• The Walkden Gateway- drop-in 9am-1pm

How to access:

Drop-in

Citizens Advice Stockport provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Face to Face Advice: Stockport

Monday:
• Stopford House- general drop-in and energy drop-in 9am-4pm

• Brinnington Library- drop in 10am-12:30pm
• Bredbury Library- drop in 10am-12:30pm

Tuesday:
• Stopford House- drop-in 9am-4pm

• Stockport Yorkshire Building Society- Appointment only (AM)

Wednesday:
• Stopford House- drop-in 9am-4pm
• Reddish Library- drop-in 1pm-4pm
• Brinnington Community Hub- Appointment only at 10am, drop-in 11:30am-2:30pm (Brinnington residents only)

Thursday:
• Adswood and Bridgehall Library- drop-in 10am-12:30pm
• Stopford House- drop-in 9am-4pm
• Stockport Yorkshire Building Society- Appointment only (AM)

Friday:
• Stopford House- drop-in 9am-4pm

How to access:

Drop-in

Our service is free, confidential, independent and impartial. We’re open to everyone in the community. Our staff are trained to give information on virtually any issue.

Services Include:

• Immigration – Immigration Advice Authority (IAA) Level 1 Initial Advice
• Welfare Benefits
• Financial Capability
• Consumer
• Neighbourhood Disputes
• Education
• Healthcare
• Human Rights
• Family & Personal Issues.
• We offer specialist services in debt, housing and employment.

How to access:

Attend drop in at one of these locations https://www.tamesidecab.org.uk/get-advice/outreach/, call advice line 0808 278 7805 open Monday to Friday 9am to 1pm (excluding Bank Holidays) or by email at advice@tamesidecab.org.uk '

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

Face to Face Advice: Trafford
Monday:
• Partington Library- drop-in 10am-3.30pm

Tuesday:
• Stretford Public Hall- drop in 9.30am-3pm

Wednesday:
• Altrincham Hub- drop in 9.30am-3.30pm
• Sale Waterside- drop in 10am-4pm

Thursday:
• Sale West Community Centre- drop in 9.30am-3.30pm

Friday:
• Urmston Library- drop in 10.00am to 4pm

How to access:

Drop-in

Our aim is to give you the knowledge and confidence to find a way forward, whatever the problem. Our advisers will not tell you what to do, but will give you the information or advice for you to make an informed decision.

As a charity we receive funding to deliver services focusing on certain advice matters.
We are able to offer information and advice on the following areas:

• Benefits

• Debt

• Employment

• Housing

Face to Face Advice: Oldham

• Wigan Life Centre North- Monday to Thursday. 9am-12pm

• Magnum House Leigh- Monday to Thursday. 9am-12pm

How to access:

Drop-in

Project CLEAR provides support for asylum seekers with multiple complex needs, which make it particularly difficult to navigate the asylum system and access other support. CLEAR clients typically have experience of more than one of the following: severe mental and/or physical health issues, disabilities, complex immigration history, experience of the criminal justice system, long term rough sleeping, survivors of domestic abuse.

This service is access via an internal referral from BRR advice service.

Support in Hubs for all refugees, people seeking asylum, Ukrainian guests and hosts, and people from Hong Kong on BN(O) visas Our weekly sessions offer:
• Advice around housing
• Information about Health and Wellbeing services
• Employment support
• Support with welfare benefits
• Information about services in South Gloucestershire
• Language skills provision

Our bilingual Community workers welcome, register and be-friend with new women using the service, providing information, guidance and practical support regarding the different activities at the drop-in (including crèche, English classes, arts and crafts etc, training courses). They carry out in-depth needs assessments to identify each woman’s individual needs. Our community workers provide interpretation support on a 1-1 basis and for group workshops and talks. We ensure that all our written information is translated or communicated verbally for those who are illiterate in their first language. Our Community workers currently translate and interpret in three languages; Somali, Chinese and Arabic. We also have volunteer community workers who speak a range of languages.

Our services are available to registered members* only and take place in our weekly Tuesdays, term-time only drop-in centre. All pre-school children are welcome.

*Women and female-identifying only.

Always Heard can provide an Advocate to children and young people who cannot access the local advocacy support they are entitled to. Always Heard provides advice and advocacy for Looked After Children, Care Leavers and young people on the edge of care from 0-25 years old.

How to access:

Referrals to Coram Voice can come from social workers, schools, or the young people themselves. They also provide a free helpline for young people to get immediate advice.

Funding of up to £500 for people in crisis where all other avenues have been explored.

ABC has a small pot of money for people who meet the criteria below and this can be applied up to a maximum of £500. Once the application has been made it will be considered by our crisis fund team and the referral partner will be notified of the outcome. At this point ABC may take the steps needed or we may ask the referrer to do so. Please make sure you give as much detail as possible and manage expectations as we predict that there will be a large number of referrals.

Examples of successful applications include:

• Shoes for street homeless person £35 
• Prescription glasses £98 
• Train ticket to medical appointment £24 
• Contribution to legal fees £500 
• Bike trailer for family with 2 children with disabilities £200 
• Leg braces for service user with arthritic knees £12 

How to access

Referral only. Referral partners: BRASP.

To access the ABC Crisis Fund these criteria must be met: 

• The person must be a refugee, asylum seeker/refused asylum seeker/deemed inadmissible 
• In crisis and in need of emergency support 
• Are unable to access this support elsewhere 
• Without this support their mental/physical health or asylum claim will be adversely impacted 

If you have no income and no other way of getting any, together with other partners in Bristol we may be able to provide you with assistance for a short period of time.

Detention Action is a charity that provides emotional and practical support for people in immigration detention.

We are completely independent from the Home Office, prisons and the detention centres.

Are you in Detention? Give us a call 0800 587 2096

We support people in Harmondsworth, Colnbrook, Derwentside and Sahara Unit detention centres and people held under immigration powers in prisons

It's free. It's confidential.

If you’re unable to use our Freephone number, you can call us on 020 7226 3114

How to access:

If you leave a message with your name, number and CID, we will call you back. If you are in a prison, please share your prison reference number and the name of the prison you are in.

Every week we have:

Free English classes from Pre Entry to Entry 3 every week unless otherwise stated in the timetable and one to one reading practice is also available.

Lunch and breakfast provided for registered members.

Free crèche for up to 10 pre-school children 10.00 to 12.00

Information and Advocacy provided by community workers in community languages (Somali, Arabic and Chinese). We also have volunteer community workers who speak a range of languages.

We offer various well-being workshops and activities including arts and crafts.

We have specialist support available for members who are survivors or are currently experiencing violence against women and girls.

At Early Essentials we give out newborn baby starter packs that are packed into a Moses basket to pregnant women who are deemed to be in need.

How to access

Through referral from midwife, health visitors, outreach workers, charities or equivalent. Please use this form https://earlyessentials.org.uk/refer '

At Early Essentials we give out newborn baby starter packs that are packed into a Moses basket to pregnant women who are deemed to be in need.

How to access

Through referral from midwife, health visitors, outreach workers, charities or equivalent. Please use this form https://earlyessentials.org.uk/refer '

Our creche is the heart of all our services. Refugee women who would otherwise be unable to access our service are able to. The creche is managed by our partner organisation Bristol Refugee Rights. We offer free a crèche for up to 10 pre-school children 10.00 to 12.00.

Our services are available to registered members* only and take place in our weekly Tuesdays, term-time only drop-in centre. All pre-school children are welcome.

*Women and female-identifying only.

Our service includes: free computer use, job search and application support, support to access housing benefits, letter reading, CV writing and translation in specific languages (Swahili, Arabic, French, Ethiopian, Eritrean and Somali, Sudanese).

Europia continues to listen to the needs of the communities and is working to develop appropriate support for those affected by the Russian war against Ukraine.

If you or someone around you needs any support regarding what is happening in Ukraine, please don’t hesitate to reach us at: support@europia.org.uk

Services include:

• We run Ukrainian Community Sessions (drop-ins) on Mondays from 2-6pm at Manchester Central Library

• Join us if you are looking for any advice or support.

• In collaboration with the Home Office, Europia provides support to Ukrainians and other nationals navigating their E-visa transitions. Our Ukrainian drop-in sessions offer walk-in assistance—no appointment needed!

Ukraine Permission Extension (UPE) process:

For Ukrainian nationals, Europia provides specialized support with understanding the Ukraine Permission Extension process. We can help people understand when to apply and what documents to prepare. We will walk them through possible questions in application and explain technical details.

How to access:

For more information please email us or attend drop-in

For one-on-one support, schedule an appointment by contacting Iryna at iryna.o@europia.org.uk.

Thanks to grants from the National Lottery Community Fund, we’re able to support people in the mainly rural areas of Bath and North East Somerset, North Somerset and Somerset who are dealing with hate crime. Launched in 2015, Every Victim Matters provides a free, specialist casework service for victims of all types of hate crime. Our Outreach Workers recruit and train up a network of local residents and agency workers to become allies. They are also building strong relationships with Diversity Trust and Swan Advocacy to help us deliver training, education and empowerment sessions – and reach out to even more LGBTQ+ and disabled people who face hate crime.

This service is for people who already have Family Reunion visas for their family to enter the UK. We may be able to support with travel assistance for:

- Families of 3 or more

- Unaccompanied minors

- Family member that needs medical assistance to travel

Minding Futures responds to the disproportionate disadvantage that affects the Cheetham Hill community.

This is a peer-support project run by Peer Welfare Ambassadors (PWAs).

It offers friendly, multi-lingual and multi-cultural support to people in our neighbourhoods who are affected by stress, anxiety and depression as a result of isolation, hardship and inequality.

​
Services include:

• One-to-one individual, confidential support, advocacy and referral

• Support Groups

• Feel Good Activities

How to access:

To refer somebody you know or to make contact yourself:

Drop-in and ask for Linda or Tina

Call or email us

MONDAY 10:00-16:00

Hotels drop-in 10:30-12:30

General support session 10:30-12:30

Housing advice (Citizen's Advice Bureau) (every 2 weeks) 10:00-13:00
Hull City Council Refugee Integration 10:00-12:30
Free hot lunch 12:30-13:30


TUESDAY 10:00-16:00

Refugee Council 10:00-15:00
Migrant Help (Refugee Employability) 10:00-12:00

WEDNESDAY 10:00-16:00

Sewing, repair & alternation (free for asylum seekers) 10:00-12:00
Hull Help For Refugees MEN's clothes stall 13:00-15:00
Hull Help For Refugees Art Session 13:00-15:00
Entry 2 exam preparation (certified Worker's Educational Association) 10:00-12:00

IT Beginners (certified Worker's Educational Association) 13:30-15:00 

FRIDAY 10:00-14:00

Afghan Support drop-in 10:30-12:30
General Support Session & signposting 10:30-12:30
Hull City Council Community Hub & signposting - 10:00-12:00
English Classes Driving Theory (certified Worker's Educational Association) 10:00-12:00
Life In The UK exam preparation (certified Worker's Educational Association) - 10:30-12:00

Golden Centre Of Opportunities offers free support when you need it the most. If you are finding managing your day to day finances difficult or you are unsure of what you need to do in regards to applying for Universal Credit, we can help. Contact our friendly staff today.

Services include:

• Welfare Benefit Advice: Housing, education, benefits, benefit appeals, utility bills, debts

• Personal Issues

• Sanctions in PIP and ESA

How to access:

Please call or email us for more information and advice

GMIAU is offering free support sessions to help people to access their eVisa. These sessions will run every Thursday until 29th May 2025, between 10.00-15.00 at our office: 1 Delaunays Road, Crumpsall, Manchester, M8 4QS

We are able to assist anyone who requires support with the process, and will prioritise those who have claimed asylum in the UK and:

• who have been granted leave as a refugee;

• or granted humanitarian protection;

• or granted leave to remain on the basis of their human rights;

•or were initially granted under any of the above categories and now hold Indefinite Leave to Remain.

How to access:

If you or someone you are working with would like to attend, they can contact Nicola Burgess – nicola@gmiau.org.

When emailing Nicola about an appointment it helps if you can include as much information as possible about what kind of help the person needs with their eVisa

Greater Manchester Law Centre provides free legal advice and representation for issues relating to housing, employment, welfare benefits (Universal Credit, ESA, PIP, DLA for children). They support homeless people, people who are at risk of losing their home living in Greater Manchester, domestic violence survivors . They have contracts to provide advice under Legal Aid for both housing and public law cases (public law cases if you are bringing a legal challenge against a government or public authority). They also provide legal advice on benefits and employment rights.

How to access

Call or email reception@gmlaw.org.uk to arrange appointment

To access BRR's services or find out how we can help, call 07526 352 353 – open 10-1 Monday and Tuesday or leave a voicemail message anytime. Please tell us your name and phone number. We will call you back when we can. If you need an interpreter, tell us which language you speak

The Modern Slavery & Exploitation Helpline is part of leading anti-slavery charity Unseen. We provide information, advice and guidance about any modern slavery issue to: potential victims & survivors, the public, businesses and statutory agencies such as the NHS and the police. Call the UK Modern Slavery & Exploitation helpline on 08000 121 700.

Are you having a difficult time? Would it help to talk to another woman who can help you think things through? Why get in touch? Women contact us for many reasons. They may be feeling distressed, overwhelmed, upset or frightened and need someone to support them and understand how they are feeling. Who can get in touch? Any woman, girl or non-binary person aged 16+ who is in need of a ‘listening ear’ can call us or use the webchat. If your first language isn’t English, the webchat offers automatic translation so you can talk to us in your own language. Whatever you are feeling, or whatever has happened, we will believe you and will be there for you. Helpline number: 0345 458 2914 0117 916 6461 Helpline email: helpline@womankindbristol.org.uk

Holy Trinity Church & Community Centre (HTCCC) is a dedicated community hub that partners with Tameside College to deliver educational and enrichment programs, particularly for local, hard-to-reach women.

Services include:

• We offer Pre-Entry level ESOL courses designed to boost confidence and foster connections among women.

• Our friendly and supportive learning environment covers a broad ESOL curriculum, including phonics, everyday life skills, and health and wellbeing topics.

• Our ESOL courses are held at HTCCC, where we create an inclusive atmosphere for around 35-40 women each week.

• We also offer a free crèche to support mothers attending our programs.

How to access:

Get in touch with us on 0161 339 0236, or call into the Centre, to find out when our next courses start and how to enrol.

Get help finding missing relatives or family members through our international family tracing service. Our locating services may be able to help you find people you have been separated from because of war, natural disaster or migration.

We are an independent charity dedicated to the development and economic regeneration of the communities of Rochdale.

Our support for refugees and migrants includes ESOL classes, job clubs and guidance, advice, and assistance for settlement in the UK. Moreover, our holistic key worker approach covers areas such as healthcare, employment, housing, education, and training.

KYP also provides a bi-lingual Welfare Advice service for those that struggle to access the support they need due to language barriers.

How to access

Please contact KYP on 01706 630140 for further information or referrals.

Our brilliant and compassionate team of social workers, volunteers and staff are on hand to provide as much support and assistance on all issues related to migrant and vulnerable asylum seekers and their issues.

How to access:

To become a volunteer or to learn more about our services please contact us at community@legalremedycentre.org.uk

Leeds Refugee Forum’s bilingual advocacy services help refugees, asylum seekers and anyone from the local community access services and engage with different organisations.

Our community advocates make sure our clients’ voices are heard and that their rights are upheld.

We have volunteers who speak many languages including Arabic, Farsi, Turkish, Tigrinya, French and Azerbaijani. We also have translators available to support in a variety of other languages.

We advocate for our clients on a wide range of issues. We can help with:

• Completing forms
• Contacting organisations such as energy and mobile phone suppliers, insurance companies, etc.
• Accessing health services, including registering with a GP or dentist
• Accessing education services, including primary or secondary schools, or registering with a college or university

For more information please look at the link.

Maternity Action is a charity advocating for the rights of pregnant women and new mothers.

Our Women from Abroad project supports migrant women with advice on maternity rights, healthcare access, and financial support. We assist migrant women, including asylum seekers and refugees, who are pregnant or new mothers. We provide support in a variety of ways including online information sheets, peer support and our Maternity Rights Advice Line.

How to access
You can access our services via our Freephone Telephone Helpline or https://maternityaction.org.uk/manchester-maternity-rights-form/ for request call back.

Our drop-in provides a safe and welcoming environment. We provide a hot meal cooked by a different volunteer or beneficiary each week; fresh and dried food parcels and a nearly new shop; confidential help and advice; Language Cafe and conversation; computer and internet use; fun activities, holistic therapies and children’s arts and crafts.

The service addresses multiple forms of violence against women and girls (VAWG) within Black and Minority Ethnic (BME) communities, particularly African and Arab speaking communities. This includes asylum seekers, trafficked women, refugees, and those with no recourse to public funds. The service gives women a safe space to discuss issues that affect them and support each other. We have specialist support available for members who are survivors or are currently experiencing violence against women and girls.

Our mentoring project pairs up refugees and asylum seekers with volunteers over a 6-month period to provide one-to-one emotional and practical support.

Are you seeking asylum or experiencing immigration issues and living with HIV? Claiming asylum or going through the immigration system can be challenging and emotional. It can be especially hard if you are also living with HIV. This specialist service offers you a safe, confidential and supportive space. We offer ongoing emotional and practical support. We have good links with legal professionals and other refugee and asylum support services. We can also offer some financial support at times of destitution and hardship. We know that the immigration system can be difficult but you do have a right to support. We are here to help.

Migrant Help provides independent advice and guidance to assist asylum seekers in the UK move through and understand the asylum process.

We can advise you in your language on issues such as:

• How to claim asylum

• Navigating the asylum process

• Applying for asylum support including accommodation

• Notifying the Home Office if your circumstances change

• Finding legal representation

• Accessing healthcare

• Support during the post-decision period - read about the support available after positive decision here, and negative decision here

• Other asylum and post-asylum claim related matters

• We can signpost you to other helpful services in your area by telephone or in person, just talk to your adviser for more information. 

You should also contact us regarding:

• Maintenance issues – to report problems with your asylum accommodation. We will liaise with the accommodation provider on your behalf to address these.

• Request for assistance – if you feel there is a risk to your/your family’s health and wellbeing. This can be to report suspected child neglect, domestic violence, sexual harassment or exploitation, anti-social behaviour, destitution or homelessness or suspected extremism or radicalisation.

• Asylum payment issues – in case your card is lost or stolen, you forget your PIN, receive incorrect payment or don’t receive your payment. We will liaise with the payment provider on your behalf.

How to access:

24/7 support through our helpline and webchat on our website.

If you are a third party organisation and wish to contact Migrant Help on behalf of an asylum seeker, please include a signed consent form. Include your details as well, in case we need to contact you for further information. 

Please note that queries relating to eligibility, change of circumstances or outstanding applications for support will require support from our Eligibility Advice and Guidance Line (EAGL), which operates Monday-Friday 8am-8pm.

Migrant Help is one of the leading providers of specialist support and accommodation services for adult victims in the UK. We have dedicated casework teams assisting victims in Scotland, Northern Ireland and England.

Services include:

• Providing safe accommodation

• Facilitating access to health services and counselling

• Emotional wellbeing

• Providing financial and practical assistance

• Assistance with accessing compensation

• Liaising with law enforcement

• Re-connecting with family

• Assistance with acquiring new identification documents

• Integration into the community or a safe and supported repatriation if requested

How to access:

If you suspect that you or someone you have come across may be an adult victim of modern slavery and in need of help, please contact The Salvation Army’s confidential and anonymous referral helpline on 0800 808 3733 – available 365 days a year, 24/7 with interpretation services where needed.

If you or someone you know is a potential victim of exploitation, please email nrm@migranthelpuk.org for further information.